wintel system administrator in Cyberjaya

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job details

posted
location
cyberjaya, selangor
specialism
information technology
job type
permanent
salary
RM 5,000 - RM 7,500 per month
reference number
91M0088435_1526385679
contact
ariff azhar, randstad
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job description

about the company

Our client is an IT solution company providing multiple services to assist clients deliver powerful business outcomes.



about the job

  • You will be part of the Global Support team, supporting level 2 issues and escalations in Wintel environment.



Duties

You will be involved in:

  • Receive incidents and requests escalated from service desk and provide the necessary support. Escalations can come via calls, emails and web tickets and tickets updated accordingly
  • Ensure all policies, procedures and knowledge base articles are followed in the interests of customer satisfaction and Service Level Agreements which includes standby support where required
  • Diagnoses of problems and provide solutions to achieve service restoration.
  • Remote diagnostic troubleshooting and checks.
  • Maintain internal services and equipment such as Exchange, Skype for Business, SharePoint, Citrix, Microsoft, Desktop, Wireless, IP Phones, etc.





about the team

  • The team is driven and vibrant. The manager is looking for an individual who is approachable and independent at work.



skills & experience:

  • Minimum 4 years’ experience in a similar role.
  • Strong knowledge of Windows Server 2012/2016, Office 365, Microsoft Exchange 2010
  • Strong Desktop/Laptop troubleshooting skills.
  • Strong knowledge in Windows 7/8/10
  • Hands on experience to Active Directory/DNS/DHCP.DFS and Microsoft SCCM 2012
  • Exposure to Citrix XenDesktop or XenApp Server.
  • Must be willing to be on standby
  • Exposure to VMWare, HyperV, Skype for Business Server, Cisco Wireless, Cisco IP Telephony, or SharePoint.
  • Exposure to ITIL processes.
  • MCSA, CCA, CCNA, ITIL Foundations, or VCP.





how to apply:

  • To apply, kindly click on the appropriate link for CV submission. Alternatively, you can contact Ariff at 603 2036 7587.



skills

WINTEL, WINDOWS SERVER, OFFICE 365, MICROSOFT EXCHANGE, ACTIVE DIRECTORY, DNS/DHCP, SCCM, CITRIX, VMWARE, SKYPE, ITIL, MCSA, CCNA