customer serv ofc based in manila, salary in sgd in Manila

posted
contact
gayathri balaram, randstad
job type
permanent
salary
S$ 2,000 - S$ 2,500 per month

job details

posted
location
manila
specialism
human resources
job type
permanent
working hours
Full-Time
salary
S$ 2,000 - S$ 2,500 per month
reference number
91M0062534_1581897743
contact
gayathri balaram, randstad
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job description

about the company
company is a well established company, its main business consist of online gambling. You would be alaizing with the china market as they are the largest customer based. Accommodation,travel and food is provided. Impressive performance bonus and commision are handed out deoending on performance. Would be interecting with the China market via phone, emails and systems.


about the job

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media



about the manager/team
you would be working with a large team, close knit and a very dynamic built organization.




skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Vocational/Professional Qualification