it helpdesk analyst – kuala lumpur (jalan raja chulan) in Kuala Lumpur

ariff azhar, randstad
job type
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job details

kuala lumpur, wilayah persekutuan
information technology
job type
working hours
3 years
reference number
ariff azhar, randstad
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job description

Overall View:

Randstad is a global leader in the HR services industry, with Asia-Pacific operations in Singapore, Malaysia, Hong Kong, China, Australia and New Zealand. Our Malaysia operations has been supporting people and organisations in realising their true potential, helping find the best permanent and contracting talent in accounting & finance, banking & financial services, construction & property, engineering, manufacturing, human resources, technologies, sales & marketing.

Human connection is at the heart of our business. Our personal approach, supported by state-of-the-art technology, is what sets us apart in the world of work. We express this with a new brand promise: Human Forward.

Randstad has embarked on a journey into the future, transforming ourselves in a way that will strengthen our leading role in recruitment. We call it Human Forward. View our brand story, visit:

We are currently looking for an IT Helpdesk Analyst to be part of our family and play a role in supporting the people here. You will be managing IT in Malaysia, and partly supporting our team in Asia-Pacific.


Incident Management

  • Responsible for the incident management process.
  • Maintain and/or implement the company systems in accordance with business requirements.
  • Ensure that all system design changes are documented in accordance with the companies change control procedure.
  • Assist with all aspects of IT related project management.
  • Work with and support other IT functions.
  • Regularly review processes and ensure alignment with business need and practice.
  • Provide system support as required by the business.
  • Review and enhance system performance and establish system interfaces utilising standard software tools.
  • Positively represent the IT Department in all aspects of application management, build and maintain a positive profile for the company’s applications throughout the entire organisation.
  • Ensure all IT documentation is up to date
  • Manage customer expectations and service levels ensuring the IT Service Desk Team Leader is informed of any breaches or escalations.
  • Assist with the role out of upgraded equipment which may include travelling to other branches to remove and replace old equipment which includes lifting and manual handling.


  • Communicate professionally and appropriately at all times with all company stakeholders and external suppliers. Ensure that all interested parties are always kept informed regarding all aspects of development, implementation and fault resolution appropriate to your role.
  • Establish business relationships and liaise with all company stakeholders.
  • Manage relationships and adhere to the company’s agreements with all third party suppliers.
  • Manage and own all issues, problems and technical faults within the roles responsibility through to full resolution within the minimum timescales possible. Initiate any relevant escalation procedures in accordance with third party supplier agreements.
  • To project a professional image in all aspects of personal presentation and telephone manner.


  • At least 3 years’ experience in a helpdesk role in multisite organization.
  • Solid technical background.
  • Maintaining positive relationships with internal and external stakeholders.
  • Experience supporting Windows, GSuite, Citrix and cloud environments.
  • Excellent customer service.
  • Experience working independently and with a globally dispersed team.
  • Some basic network knowledge
  • Active Directory user management.
  • Citrix user management

How to apply:

  • To apply, kindly click on the appropriate link for CV submission. Alternatively, you may contact Ariff at 603 2036 7587.


Active Directory, Windows, GSuite, Citrix, Cloud, Virtualization, L1, L2, Support


no additional qualifications required

educational requirements

Bachelor Degree