minimise disruption from COVID-19.

The coronavirus pandemic is disrupting the global economy and businesses everywhere. Like others affected by this development, your organisation faces an unprecedented challenge with managing your workforce. As a partner to employers around the world, we’re ready to continue supporting your goals and providing the expertise, advisory services and best practices to help your organisation weather this global health emergency

what you can expect from us

During this COVID-19 outbreak, we have been working hard to ensure a continuation of service to you.

Our priority, like yours, is to contain the spread of the virus by keeping all our staff, temporary workers and contractors as safe as possible while minimising disruption to businesses. As such, we have activated our Business Continuity Plan and a managing COVID-19 guide that will help steer our employees, contractors and candidates.

With effect from March 9, 2020 and until further notice, our staff in the Randstad Malaysia office have been asked to work from home. All internal and external meetings with clients and candidates must be conducted virtually. 

your questions answered

Like many companies based in Malaysia, you may have questions about business risks in the event of unseen workforce contingencies. How can you ensure your business meets legal and contractual obligations in a rapidly evolving world of work and regulatory environment? 

We have developed a list of Q&As below to help provide answers and resources you should review to help your company minimise risks, adopt best practices and stay informed throughout rapid market changes around the world.

frequently asked questions

  • what is COVID-19 and what are the symptoms to look out for?

    Coronavirus disease (COVID-19) is an infectious disease caused by a new virus. According to the Ministry of Health, the symptoms of COVID-19 infection are similar to that of regular pneumonia. Typical symptoms include fever, cough and shortness of breath.

  • what can you do to protect yourself and other employees?

    At this stage, we do not know for sure how the virus spreads from person to person. However, there are steps you can take to help avoid catching (and spreading) germs:

    • consciously practice social distancing. 
    • stay at home if you are unwell.
    • cover your mouth and nose with a tissue or your sleeve (not your
    • hands) when you cough or sneeze.
    • put used tissues in the bin immediately.
    • wash your hands with soap and water often and for at least 20 seconds
    • each time. use hand sanitiser gel if soap and water are not available.
    • try to avoid close contact with people who are unwell.
    • do not touch your eyes, nose or mouth if your hands are not clean.
    • please contact your manager if you are unwell.
  • how do I practice social distancing?

    Social distancing is an effective measure, but it is recognised that it cannot be practised in all situations and the aim is to generally reduce potential for transmission.

    While practising social distancing, people can travel to work and purchase their daily essentials (including public transport).

    For non-essential activities outside the workplace or attendance at schools, universities and childcare - social distancing includes:

    • avoiding crowds and mass gatherings where it is difficult to keep the appropriate distance away from others. Some examples include concerts, shopping centres and lifts.
    • avoiding small gatherings in enclosed spaces, for example family celebrations
    • attempting to keep a distance of at least 1 metre between yourself and other people where possible, for example when they are out and about in a public place.
    • avoiding shaking hands, hugging, or kissing other people
    • avoiding visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment.
  • what are the guidelines if you have an underlying medical condition or you’re pregnant?

    People of all ages and races can get COVID-19. People in higher-risk groups (compromised immune system, health history of respiratory diseases and issues, pregnant and elderly people) are more likely to become severely ill with the virus. In such cases, you may also wish to take added precautions. Please discuss with your manager and reach out to HR. We continue to assess and test our technology infrastructure, and are confident that we will maintain service in the event that our teams employed on client programmes can continue to work (also in line with client plans, policies and procedures). 

    Our senior leadership team will closely monitor the situation in all client accounts using our proprietary analytics programs. This gives us early insight into key recruiting metrics to ensure our teams remain agile and can be a significant resource in providing guidance on facilitating work from home arrangements, video interviewing services, virtual recruiting platforms, etc. to keep your business moving ahead during this disruption.

  • what is your view on Randstad’s ability to continue to supply clients with workforce services over the coming months?

    Like most companies, Randstad maintains a Business Continuity team focused on maintaining all aspects of our business functions related to the COVID-19 virus and its impact. In the current business environment, we have established protocols following recommendations from health authorities, national, regional and local task forces, and other advisory groups to ensure we can continue to run our business and support our clients and workers in the safest and most effective manner possible for all stakeholders.

    As any emergent situation would require, Randstad will very closely follow the guiding rules organisations have in place for their own employees and will advise our employees on client sites to adhere to these same policies and procedures, with applicable monitoring and guidance.

  • what is the latest travel advice?

    From 18 March 2020 0000 hours to 14 April 2020, 2359 hours, all Malaysians are prohibited from leaving the country. Those who return from overseas will have to go through health checks and go on a 14-day self-quarantine. Foreign visitors, including tourists, will also not be allowed to enter Malaysia during this period. This is subjected to extension.

    The government has also advised Malaysians not to travel abroad to any country or region.

  • what provisions/best practices are Randstad following that may be of help to you?

    We believe governments and health agencies are best positioned to determine appropriate measures, such as the World Health Organization (WHO) and other prominent health organisations, and our global and local task forces are adhering to their guidelines on mitigation and prevention.

  • what are the guidelines for Randstad employees, contractors and temps if they experience symptoms and/or have concerns?

    If you feel unwell and/or have concerns that you have the virus based on your recent travel history, or due to the fact that you have come into contact with someone who has travelled to a high-risk area, we advise you to not come into the office and stay a safe distance away from your family members and/or housemates.

    You are strongly encouraged to visit the local general practitioner to diagnose your symptoms. Please wear a mask and avoid touching anything or practice social distancing. After you’ve visited the clinic, please immediately connect with your manager and HR department to discuss your symptoms and provide regular updates of your health.

  • how is Randstad managing technology?

    We continue to assess and test our technology infrastructure, and are confident that we will maintain service levels as they are.

    Our senior leadership team will closely monitor the situation in all client accounts. This ensures that our teams remain agile and can be a significant resource in providing guidance on facilitating work from home arrangements, video interviewing services, virtual recruiting platforms, etc. to keep your business moving ahead during this disruption.

  • what if a family member becomes unwell?

    If a family member is diagnosed with COVID-19 and you have been in close contact you MUST self isolate yourself and avoid any physical interaction with others. Please contact your HR and line manager and update them of the situation. 

    If still unsure what you should do, please visit moh.gov.my call the local non-emergency health line for further advice.

  • what are the guidelines for Randstad employees if they have travelled in impacted regions?

    It’s the responsibility of all our employees to inform their manager and the HR Business Partners of their travel activities.

    From 18 March 2020 0000 hours to 14 April 2020, 2359 hours, all Malaysians are prohibited from leaving the country. Those who return from overseas will have to go through health checks and go on a 14-day self-quarantine. Foreign visitors, including tourists, will also not be allowed to enter Malaysia during this period. This is subjected to extension.

    The government has also advised Malaysians not to travel abroad to any country or region.

  • what if you or your employees travel abroad and cannot come back to Malaysia?

    It is important in these times to first and foremost reconsider all travel. If you or your employees absolutely have to travel, consult your manager first and discuss potential scenarios in case you cannot return to Malaysia. For example, ensure you (have the tools to) can work virtually.

  • does Randstad have a business continuity plan? E.g. in case offices are closed or employees need to work from home etc?  

    Randstad has an extensive business continuity plan. To find out more please reach out to your Randstad Account Manager or consultant who can share aspects of this plan and advise companies on best practice procedures to minimise risks and business continuity. In addition, Randstad Malaysia has activated work-from-home from 9 March 2020, and regularly provides tips and guidance to keep business running as usual.

  • how do we facilitate Randstad employees working from home?

    Our people have a full suite of IT solutions to support remote working and the continuation of services to our clients and candidates.

  • what is Randstad’s policy around temps working from home?

    In essence you, our client’s, work from home policy applies - so we’ll need a copy of that plus ensure they have the right hardware to be able to do their job. Ideally, we want to be able to support our temporary employees and contractors to remain working.

  • what steps are Randstad taking to combat the virus?

    Randstad has adopted reasonable and proportionate actions consistent with government advice that should be taken as precautionary measures to protect the health and wellbeing of the community. Our priority is the health and wellbeing of our workforce. Our proactive measures include taking proactive measures communicating hygiene practices to all staff members and keeping a log of all international travel.

    In addition, we have communicated hygiene practices to our working temporary employees and contractors. We will continue to update them over the coming weeks.

    If required, we have further measures to update and support current working employees of Randstad, however, are monitoring the situation daily and following government advice on the matter.

best practices curated for you

Unsure how to adapt your talent strategies during the COVID-19 emergency? We have curated best practice examples from employers and advice from leading health authorities around the world to help you effectively respond to the current challenging environment.

From examples of how companies are leading in the fight to protect their workers, to expert advice on how you should communicate with talent on an ongoing basis, we’ve created a database of curated content that will be updated regularly during the pandemic crisis. Our best practices library also includes original content authored by Randstad thought leaders and valued technology partners on steps you can take to minimise disruption to your business.

working with randstad remotely

Client visits and job interviews are now virtual as a default until further notice. You can connect to us via phone and via many digital solutions such as Google hangouts, Skype, GotoMeeting and Zoom.