security engineer (mobile app) [up to 8k].

Why This Role Matters

Our client is a specialist in mobile application security, focused on shielding digital products from sophisticated threats. As a Security Engineer, you will be the frontline technical bridge, ensuring their cutting-edge security solutions work flawlessly for global users.

The Mission

• Technical Support: Resolve customer inquiries through various channels, providing clear and accurate technical guidance.

• Testing & Diagnostics: Execute compatibility tests and document findings to ensure seamless app performance across platforms.

• Problem Resolution: Diagnose software and network-related issues, escalating complex cases to specialized teams when necessary.

• Knowledge Management: Build and maintain technical FAQs and internal knowledge bases to streamline future troubleshooting.

• Continuous Improvement: Analyze customer feedback to identify opportunities for enhancing product reliability and user experience.

How You'll Succeed

• Proficiency in native mobile coding (Java, Kotlin, Swift) and cross-platform frameworks (Flutter, React Native).

• Strong analytical skills to root-cause complex software and network-related issues.

• Experience navigating help desk tools and project management software like Teambition.

• Ability to translate complex technical concepts into simple terms for non-technical users.

• High level of persistence and determination to resolve technical hurdles in a fast-paced environment.

• Fluency in English, with an advantage if capable of understanding Mandarin for broader communication.

• Collaborative mindset with the ability to work independently on detailed technical reports