About the Role
Our client is a fast-growing technology solutions provider operating across the APAC region. With a strong presence in cloud technologies and digital transformation, they work with businesses across sectors including Internet, Fintech, Web3 and Enterprise.
As part of their continued growth, they are looking for a Client Service Representative to manage and grow an existing portfolio of B2B technology clients.
This is a commercially focused account management role. You will be responsible for client retention, contract renewals, revenue growth and account expansion, working closely with sales, business development and technical teams.
Key Responsibilities
- Own and manage the commercial relationship with an assigned portfolio of clients.
- Drive client retention and proactively manage contract and service renewals.
- Monitor account health, usage trends and engagement to identify potential churn or revenue risks.
- Identify opportunities for account expansion, cross-selling and upselling technology and managed service solutions.
- Develop account growth plans aligned with clients' business and technology requirements.
- Conduct regular client engagement meetings and structured Quarterly Business Reviews (QBRs).
- Build strong relationships with key commercial, technical and decision-making stakeholders.
- Act as the internal commercial voice of the customer and coordinate with Sales, Business Development, Technical, Solutions and Finance teams.
- Ensure smooth handovers from new business teams into post-sales account management.
- Work with internal technical teams to ensure customer needs and commercial objectives remain aligned.
- Support the monitoring of customer satisfaction, retention and overall account performance.
Requirements
- Bachelor's Degree in Business, Marketing, Information Technology, Communications or a related discipline.
- Approximately 3–5 years of experience in Account Management, Customer Success, Client Services, Renewals or Post-Sales Management.
- Experience within cloud, SaaS, IT services or B2B technology environments is highly preferred.
- Strong commercial mindset with the ability to manage retention and revenue growth targets.
- Understanding of subscription, consumption or usage-based business models would be advantageous.
- Experience identifying cross-sell and upsell opportunities within existing accounts.
- Strong stakeholder management and relationship-building skills.
- Comfortable working cross-functionally with commercial, technical and finance teams.
- Data-driven approach to monitoring account performance, customer health and growth opportunities.
- Fluent communication skills in Mandarin and English are required.
