Job opening - Cloud Operation Specialist (non-coding) in Kuala Lumpur | Randstad Malaysia

summary

kuala lumpur, wilayah persekutuan
RM6,000 - RM8,000 per month, competitive/great benefits
permanent

specialism
information technology
sub specialism
devops
reference number
91M0262346_8898935148541040652

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job details

About the Company

Industry Focus: A technology services provider operating in the cloud, SaaS, managed service provider (MSP), or web hosting ecosystem.
Work Environment: A structured, process-driven workplace centered around operational excellence, administrative efficiency, and customer coordination rather than software development or coding.
Regional Operations: Based in Malaysia (budgeting RM 6,000 – RM 8,000) and supporting a client base requiring daily bilingual operations in Mandarin and English.

Requirements

Education: Bachelor's Degree in IT, Computer Science, Business Information Systems, or a related field (CGPA 3.5 or above preferred).
Experience: 2–3 years of hands-on experience in cloud operations or tech-related operational roles.
Language Proficiency: Proficient in reading, writing, and speaking both Mandarin and English fluently.
Domain Exposure: Background working with Cloud Vendors, Resellers, MSPs, SaaS, Web Hosting, or AWS/GCP/Azure environments.
Core Competencies: Non-coding/non-developer mindset, strong attention to detail, comfort with process-driven tasks, and operational ownership.
Leadership & Availability: Leadership potential to mentor team members and flexibility to handle urgent customer issues outside standard working hours when necessary.

Job Scope

Account Operations Management: Oversee the full client account lifecycle, including setup, invitations, activations, suspensions, reactivations, and quota configurations.
Billing & Financial Operations: Manage operational billing, generate invoices, monitor prepaid customer balances, and process top-up adjustments.
Contract Administration: Review operational and service-related contracts for accuracy and compliance.
Cross-Functional Coordination: Liaise between customers, internal departments, and third-party vendors to resolve operational issues promptly.
Leadership & Process Optimization: Guide daily operational efficiency within the team, mentor peers, and ensure high execution accuracy.

...

About the Company

Industry Focus: A technology services provider operating in the cloud, SaaS, managed service provider (MSP), or web hosting ecosystem.
Work Environment: A structured, process-driven workplace centered around operational excellence, administrative efficiency, and customer coordination rather than software development or coding.
Regional Operations: Based in Malaysia (budgeting RM 6,000 – RM 8,000) and supporting a client base requiring daily bilingual operations in Mandarin and English.

Requirements

Education: Bachelor's Degree in IT, Computer Science, Business Information Systems, or a related field (CGPA 3.5 or above preferred).
Experience: 2–3 years of hands-on experience in cloud operations or tech-related operational roles.
Language Proficiency: Proficient in reading, writing, and speaking both Mandarin and English fluently.
Domain Exposure: Background working with Cloud Vendors, Resellers, MSPs, SaaS, Web Hosting, or AWS/GCP/Azure environments.
Core Competencies: Non-coding/non-developer mindset, strong attention to detail, comfort with process-driven tasks, and operational ownership.
Leadership & Availability: Leadership potential to mentor team members and flexibility to handle urgent customer issues outside standard working hours when necessary.

Job Scope

Account Operations Management: Oversee the full client account lifecycle, including setup, invitations, activations, suspensions, reactivations, and quota configurations.
Billing & Financial Operations: Manage operational billing, generate invoices, monitor prepaid customer balances, and process top-up adjustments.
Contract Administration: Review operational and service-related contracts for accuracy and compliance.
Cross-Functional Coordination: Liaise between customers, internal departments, and third-party vendors to resolve operational issues promptly.
Leadership & Process Optimization: Guide daily operational efficiency within the team, mentor peers, and ensure high execution accuracy.

experience
3 years
skills
Cloud Operations, CloudOps, Technical Operations, Cloud Billing, FinOps, Account Administration, Account Provisioning, Managed Services, MSP, SaaS, Mandarin, Bilingual, Vendor Management, Non-Coding IT
qualifications
Bachelor’s Degree in IT, Computer Science, Business Information Systems, or a related field
education
Bachelor Degree

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syakir shahridan

+60 11 3730 8285

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