customer quality engineer [manufacturing].

Our client is a premier global MNC manufacturing company based in Johor. Driven by innovation and high quality standards, we are seeking a proactive Customer Quality Engineer to manage client quality expectations, drive root-cause investigations, and ensure seamless delivery performance.

the job

• Act as the primary technical point of contact for customer quality inquiries, feedback, and issue escalations.
• Lead cross-functional investigation teams to resolve customer complaints using structured methodologies like 8D, 5 Why, and Fishbone analysis.
• Monitor customer quality metrics (DPPM, claim rates, customer satisfaction) and drive internal corrective and preventive action (CAPA) plans.
• Prepare, review, and present comprehensive customer quality reports, trends, and quality performance data to senior management.
• Conduct product validation, process audits, and line walk-throughs to verify compliance with customer-specific requirements.
• Update key quality documentation, including FMEAs, Control Plans, and standard operating procedures, based on field and internal quality feedback.