customer quality engineer / senior engineer [semiconductor].

We are currently working with a leading global MNC semiconductor manufacturer based in Melaka. To support their expanding operations and commitment to operational excellence, we are actively looking for an experienced Customer Quality Engineer / Senior Engineer to lead cross-functional quality initiatives and manage key client relationships.

the job

• Lead internal quality discussions, cross-functional coordination, and customer-facing engagement to resolve quality issues efficiently.
• Drive root-cause analyses and continuous improvement initiatives using the 8D methodology from initial incident through to closure.
• Analyze process data, metrics, trends, and capabilities to maintain stringent process control and improve delivery quality across products and services.
• Collate performance data across functional groups to deliver accurate, timely quality reports for management and key stakeholders.
• Conduct product validations, quality audits, and supplier/customer meetings to ensure full alignment on technical standards.
• Establish and update internal quality documentation while maintaining proactive communication across all organizational levels.