customer service executive.

• Blended Operations: Serves as a mixed role balancing customer service and sales support. The focus is not on hard hunting, but rather on managing order quotations, syntax, and after-sales coordination.

• Technical Coordination: Scheduling periodic and ad-hoc maintenance for a group of technicians. This requires firm communication skills to effectively manage technical staff across regions like Penang and Johor.

• Client & Proposal Management: Preparing technical proposals, commercial quotations, and Bills of Quantities (BOQ) for B2B and B2C channels across residential, commercial, and hospitality projects.

• After-Sales & Warranty Support: Assisting customers with technical inquiries, warranty printing, and coordinating with support teams to resolve installation or commissioning issues.

• Languages: Fluent verbal and written communication in English and Bahasa Malaysia is required; proficiency in Mandarin is a strong advantage.

• Systems: Proficiency in MS Office; experience with SAP or CRM platforms is preferred (training will be provided for SAP if needed).

• Key Traits: A sharp mind capable of multitasking, strong technical aptitude, and the resilience to handle multi-stakeholder coordination

• Team Expansion: The business is scaling up its sales and service structure to handle a large influx of active projects.

• Wellness-Focused Workplace Culture: The company has an active emphasis on employee well-being and team performance.

how to apply

If you are exploring new opportunities or would like to stay on our radar for upcoming roles, feel free to submit your application.