Job opening - Customer Service Officer (Banking) in Kuala Lumpur | Randstad Malaysia

summary

kuala lumpur, wilayah persekutuan
RM2,600 - RM5,000 per month
permanent

specialism
banking & financial services
sub specialism
sales & business development
reference number
91M0270752_7262608153694054974

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job details

Key Responsibilities:

...

Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).
Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.
Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.
Relationship & Pipeline Management: Nurture client relationships to generate referrals and repeat business while accurately updating sales activities in the CRM system.
Customer Excellence: Handle customer objections, inquiries, and complaints professionally, collaborating with Quality Assurance and sales admin teams to ensure a seamless client experience.

Qualifications:

Minimum High School diploma or equivalent.
experienced in telesales, outbound contact centres, or similar target-driven sales roles.
Exceptional verbal communication, persuasion, and negotiation skills.
Highly resilient with the ability to handle rejection gracefully in a busy environment.
A ambitious who works well independently and as part of a cooperative team.

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Key Responsibilities:

Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).
Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.
Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.
Relationship & Pipeline Management: Nurture client relationships to generate referrals and repeat business while accurately updating sales activities in the CRM system.
Customer Excellence: Handle customer objections, inquiries, and complaints professionally, collaborating with Quality Assurance and sales admin teams to ensure a seamless client experience.

Qualifications:

Minimum High School diploma or equivalent.
experienced in telesales, outbound contact centres, or similar target-driven sales roles.
Exceptional verbal communication, persuasion, and negotiation skills.
Highly resilient with the ability to handle rejection gracefully in a busy environment.
A ambitious who works well independently and as part of a cooperative team.

skills
Sales, Communication, Customer Service, Banking
qualifications
Relevant degree in related field is a good advantage
education
Bachelor Degree

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nicholas lee

+60 0000

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