summary

kuala lumpur, wilayah persekutuan
permanent

specialism
banking & financial services
sub specialism
credit & products
reference number
91M0270217_9581576153298896005

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job details

Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.

Operational Problem Solving: Conducted root-cause analysis for complex inquiries, collaborating with internal departments and stakeholders to resolve escalated matters.

Process Improvement: Proactively identified and reported recurring issues and emerging service trends to management to enhance operational efficiency.

Goal Achievement: Consistently met or exceeded individual performance metrics related to response time, resolution rates, and customer satisfaction scores.

about the company
Contact Centre & Operations

about the job
Multi-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.

Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.

Operational Problem Solving: Conducted root-cause analysis for complex inquiries, collaborating with internal departments and stakeholders to resolve escalated matters.

Process Improvement: Proactively identified and reported recurring issues and emerging service trends to management to enhance operational efficiency.

Goal Achievement: Consistently met or exceeded individual performance metrics related to response time, resolution rates, and customer satisfaction scores.

skills
Managing Inbound & Outbound interactions across Calls and Chats.
qualifications
Minimum Requirement: A Diploma or higher qualification in any field.
Over 2 years of experience in customer service roles.
education
Associate Degree/Diploma

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jeffrey chaw

+60 0000

customer service executive (fresh graduate)
- kuala lumpur, wilayah persekutuan
- contract
about the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inb
posted 25 march 2026
about the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inb
show job details
customer support representative
- kuala lumpur, wilayah persekutuan
- contract
- RM3,000 - RM3,800 per month, Medical Insurance, Leave Entitlement
about the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise about the jobJob Description:Provide timely and professional responses to inbound custome
posted 2 march 2026
about the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise about the jobJob Description:Provide timely and professional responses to inbound custome
show job details

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customer service executive.

job details

skills

qualifications

education

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the application process.

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we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

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get in touch

jeffrey chaw

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