- Location: Kuala Lumpur, Malaysia
- Employment Type: Full-time
- Reports To: Chief Executive Officer
- Team Size: Managing 3 to 5 direct reports
ABOUT THE COMPANY
We are one of the region's fastest-growing, highly dynamic companies operating at the thrilling intersection of Fintech and Digital Gaming. With millions of real-time transactions processing daily through our platforms, micro-payments, and digital wallets, our ecosystem moves at lightning speed. To support our explosive scale, we are looking for a sharp, proactive, and hands-on leader to protect our ecosystem, optimize cash flow integrity, and level up our risk frameworks.
POSITION OVERVIEW
As the Head, Operational Risk & Cash Operations Controls, you will be the ultimate guardian of our transaction highways and cash movement infrastructure. This is not a passive, theoretical risk role—it is a fast-paced, high-impact position where you will lead transaction monitoring, oversee fund movements/settlements, and anchor our Second Line of Defense (2LOD) governance framework.
Leading a dedicated team, you will act as a strategic challenger to our high-transaction operational engines. You will collaborate daily with cross-functional squads in Finance, Customer Experience, Player Operations, HR, and Engineering to spot vulnerabilities, track anomalies, and keep our growth safe and sustainable.
KEY RESPONSIBILITIES
1. High-Velocity Transaction Monitoring & Cash Controls
- Oversee our real-time transaction monitoring frameworks, identifying, escalating, and swiftly resolving unusual, high-risk, or anomalous digital wallet and payment behaviors.
- Mitigate operational risks surrounding multi-currency cash flows, digital fund movements, cross-border merchant settlements, and daily high-volume automated reconciliations.
- Deep dive into the transaction lifecycle to catch reconciliation leaks, trace payment drops, and eliminate cash exposure risks across our gaming and payment gateways.
2. 2LOD Governance & Risk Architecture
- Lead the Second Line of Defense (2LOD) risk oversight and provide constructive challenge to internal operations, engineering, and support teams to ensure optimal governance.
- Drive and champion our Control Self-Assessment (CSA), Risk & Control Self-Assessment (RCSA), and live Risk Registers, ensuring risk documentation is agile and matches our rapid business evolution.
- Execute thorough, end-to-end process walkthroughs and control reviews across gaming and fintech operations to expose functional gaps and deploy immediate remediation actions.
3. Leadership & Stakeholder Collaboration
- Lead, coach, and mentor a high-performing squad of 3 to 5 risk and control specialists, building a culture of vigilance and rapid response.
- Partner cross-functionally with squads in Finance, Tech Support, HR, and Player Operations to patch control gaps without slowing down commercial agility.
- Synthesize complex transaction data and operational anomalies into clear, executive-ready risk dashboards, reporting trends and remediation progress straight to senior management.
REQUIREMENTS & QUALIFICATIONS
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Education: Degree in Risk Management, Finance, Accounting, Business, or a related field.
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Experience: 8 to 12 years of sharp experience across operational risk, internal controls, transaction monitoring, high-volume reconciliations, or process audit.
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Domain Expertise: Practical, battle-tested experience in cash operations, fund flow architecture, digital settlements, and high-transaction reconciliation controls is an absolute must-have.
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2LOD Capabilities: Demonstrated maturity in 2LOD oversight, possessing the confidence and commercial acumen to challenge engineering and operational processes constructively.
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Methodologies: Strong experience driving RCSA, CSA, and tracking live corporate risk registers.
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Language Proficiency: Excellent verbal and written communication skills in English and Mandarin are required to effectively manage regional counter-parties and stakeholders.
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Leadership: Proven track record of managing and scaling small, high-output control teams.
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Travel: Comfortable traveling to regional or client offices up to twice a year if required.
NICE TO HAVE (BONUS POINTS)
- Direct experience working in fast-moving industries like Fintech, Digital Gaming, E-wallets, Payments, Remittance, or high-volume e-commerce environments.
- Professional certifications such as ACCA, CPA, or dedicated Risk Management credentials.
- Familiarity with agile issue tracking, automated reconciliation tools, and corporate governance documentation systems.
