Location: Kuala Lumpur, Malaysia
Employment Type: Full-time
Reports To: Chief Executive Officer
Team Size: Managing 3 to 5 direct reports
ABOUT THE COMPANY
We are one of the region's fastest-growing, highly dynamic companies operating at the thrilling intersection of Fintech and Digital Gaming. With millions of real-time transactions processing daily through our platforms, micro-payments, and digital wallets, our ecosystem moves at lightning speed. To support our explosive scale, we are looking for a sharp, proactive, and hands-on leader to protect our ecosystem, optimize cash flow integrity, and level up our risk frameworks.
POSITION OVERVIEW
As the Head, Operational Risk & Cash Operations Controls, you will be the ultimate guardian of our transaction highways and cash movement infrastructure. This is not a passive, theoretical risk role—it is a fast-paced, high-impact position where you will lead transaction monitoring, oversee fund movements/settlements, and anchor our Second Line of Defense (2LOD) governance framework.
Leading a dedicated team, you will act as a strategic challenger to our high-transaction operational engines. You will collaborate daily with cross-functional squads in Finance, Customer Experience, Player Operations, HR, and Engineering to spot vulnerabilities, track anomalies, and keep our growth safe and sustainable.
KEY RESPONSIBILITIES
1. High-Velocity Transaction Monitoring & Cash Controls
Oversee our real-time transaction monitoring frameworks, identifying, escalating, and swiftly resolving unusual, high-risk, or anomalous digital wallet and payment behaviors.
Mitigate operational risks surrounding multi-currency cash flows, digital fund movements, cross-border merchant settlements, and daily high-volume automated reconciliations.
Deep dive into the transaction lifecycle to catch reconciliation leaks, trace payment drops, and eliminate cash exposure risks across our gaming and payment gateways.
2. 2LOD Governance & Risk Architecture
Lead the Second Line of Defense (2LOD) risk oversight and provide constructive challenge to internal operations, engineering, and support teams to ensure optimal governance.
Drive and champion our Control Self-Assessment (CSA), Risk & Control Self-Assessment (RCSA), and live Risk Registers, ensuring risk documentation is agile and matches our rapid business evolution.
Execute thorough, end-to-end process walkthroughs and control reviews across gaming and fintech operations to expose functional gaps and deploy immediate remediation actions.
3. Leadership & Stakeholder Collaboration
Lead, coach, and mentor a high-performing squad of 3 to 5 risk and control specialists, building a culture of vigilance and rapid response.
Partner cross-functionally with squads in Finance, Tech Support, HR, and Player Operations to patch control gaps without slowing down commercial agility.
Synthesize complex transaction data and operational anomalies into clear, executive-ready risk dashboards, reporting trends and remediation progress straight to senior management.
REQUIREMENTS & QUALIFICATIONS
Education: Degree in Risk Management, Finance, Accounting, Business, or a related field.
Experience: 8 to 12 years of sharp experience across operational risk, internal controls, transaction monitoring, high-volume reconciliations, or process audit.
Domain Expertise: Practical, battle-tested experience in cash operations, fund flow architecture, digital settlements, and high-transaction reconciliation controls is an absolute must-have.
2LOD Capabilities: Demonstrated maturity in 2LOD oversight, possessing the confidence and commercial acumen to challenge engineering and operational processes constructively.
Methodologies: Strong experience driving RCSA, CSA, and tracking live corporate risk registers.
Language Proficiency: Excellent verbal and written communication skills in English and Mandarin are required to effectively manage regional counter-parties and stakeholders.
Leadership: Proven track record of managing and scaling small, high-output control teams.
Travel: Comfortable traveling to regional or client offices up to twice a year if required.
NICE TO HAVE (BONUS POINTS)
Direct experience working in fast-moving industries like Fintech, Digital Gaming, E-wallets, Payments, Remittance, or high-volume e-commerce environments.
Professional certifications such as ACCA, CPA, or dedicated Risk Management credentials.
Familiarity with agile issue tracking, automated reconciliation tools, and corporate governance documentation systems.
