junior it executive.

key responsibilities include:

• Serving as the first point of contact for staff IT issues, logging support requests, troubleshooting common problems, and escalating complex matters when necessary.
• Managing user accounts and access, covering setup, password resets, and deactivations.
• Administering company systems such as ClickUp, configuring user permissions, templates, and basic automations.
• Acting as a liaison between users and in-house applications by gathering feedback, assisting with software testing, and training staff on company tools and good IT practices.
• Maintaining clear, up-to-date IT guides, FAQs, and support procedures.
• Promoting basic IT security practices and identifying recurring issues to suggest process improvements.

the requirements

qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Up to 2 years of working experience in IT support, helpdesk, or a related area; fresh graduates are welcome to apply.
• Good spoken and written English and Bahasa Malaysia; Mandarin proficiency is an added advantage.

skills

• Working knowledge of Windows and/or macOS, including basic troubleshooting, alongside basic understanding of networking, Wi-Fi, and printer setup.
• Proficiency as a user in Google Workspace (Gmail, Drive, Sheets) or Microsoft 365 (Outlook, OneDrive, Excel).
• Familiarity with project and task management tools (ClickUp, Asana, Trello, or Notion) and team communication platforms (Slack or Microsoft Teams).
• Basic understanding of user accounts, passwords, access permissions, and multi-factor authentication.
• Ability to work on-site in Bandar Teknologi Kajang from Monday to Friday plus one Saturday per month, with a willingness to travel to PPKM sites when required.
• Experience writing user guides, understanding the Software Development Life Cycle (SDLC), and exposure to automation tools (Zapier, n8n) or basic scripting are considered added advantages.