summary

kuala lumpur, wilayah persekutuan
RM18,000 per year
permanent

specialism
information technology
sub specialism
digital technology
reference number
91M0271361_0868420144736883649

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job details

about the company

We are a premier regional financial institution committed to driving digital banking excellence and seamless customer experiences across Asia.

...

about the job

Drive Production Stability: Oversee daily support activities to ensure maximum uptime and minimal business disruption for core banking and payment platforms.
Incident & Problem Management: Own incident triage, lead rapid issue resolution with L2/L3 engineering teams, and perform root-cause analysis (RCA) to eliminate recurring defects.
Business & Stakeholder Bridge: Serve as the primary interface for business users, delivering transparent updates and managing escalations with poise.
Release & Deployment Support: Validate production releases, ensure pre-deployment readiness, and coordinate non-event post-deployment cutovers.
Continuous Optimization: Implement automated support runbooks, track system health metrics, and streamline operational workflows.

the requirements

Experience: 6 to 10+ years in application or production support environments, with strong exposure to critical banking, card, or payment systems.
Education: Bachelor's Degree in IT, Computer Science, Engineering, or a related field.
Technical & Process Mastery: Deep troubleshooting and debugging skills, solid understanding of application architecture/integration flows, and ITIL framework expertise (Incident, Problem, Change).
Vendor & Stakeholder Oversight: Proven track record coordinating with development squads, QA teams, and third-party technology vendors/payment networks.
Mindset: Strong ownership, structured issue management, and the ability to stay calm and decisive during high-pressure live incidents

about the manager/team

You will join the Delivery & Operations Division. You'll lead a team of support professionals, collaborating closely with business stakeholders, developers, and vendor partners. The team culture values ownership, data-driven improvements, and structured collaboration.

about the company

We are a premier regional financial institution committed to driving digital banking excellence and seamless customer experiences across Asia.

about the job

Drive Production Stability: Oversee daily support activities to ensure maximum uptime and minimal business disruption for core banking and payment platforms.
Incident & Problem Management: Own incident triage, lead rapid issue resolution with L2/L3 engineering teams, and perform root-cause analysis (RCA) to eliminate recurring defects.
Business & Stakeholder Bridge: Serve as the primary interface for business users, delivering transparent updates and managing escalations with poise.
Release & Deployment Support: Validate production releases, ensure pre-deployment readiness, and coordinate non-event post-deployment cutovers.
Continuous Optimization: Implement automated support runbooks, track system health metrics, and streamline operational workflows.

...

the requirements

Experience: 6 to 10+ years in application or production support environments, with strong exposure to critical banking, card, or payment systems.
Education: Bachelor's Degree in IT, Computer Science, Engineering, or a related field.
Technical & Process Mastery: Deep troubleshooting and debugging skills, solid understanding of application architecture/integration flows, and ITIL framework expertise (Incident, Problem, Change).
Vendor & Stakeholder Oversight: Proven track record coordinating with development squads, QA teams, and third-party technology vendors/payment networks.
Mindset: Strong ownership, structured issue management, and the ability to stay calm and decisive during high-pressure live incidents

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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naim iskandar

+60 3 2036 6666

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lead, application support.

job details

skills

qualifications

education

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the application process.

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getting you registered.

compliance check.

reference and background check.

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the interview.

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get in touch

naim iskandar

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