operations support specialist.

 Perform shipment data entry, updating and maintenance in the relevant systems.
 Ensure shipment records, HAWB/MAWB details and operational information are accurate and
updated on time.
 Support documentation preparation and filing for operational activities.
 Follow up on pending operational transactions and outstanding items.
 Assist the operations team with administrative tasks and ad-hoc operational requirements.

2. Billing & Revenue Support
 Prepare and support shipment billing based on agreed rates and customer requirements.
 Ensure all completed shipments are billed within the required timeline.
 Monitor unbilled shipments / WIPs and follow up with the respective teams for closure.
 Assist with billing discrepancies, credit/debit notes and billing corrections.
 Coordinate with Finance and Operations to resolve long-outstanding billing items.
 Maintain proper billing records and supporting documentation.

3. KPI & Milestone Management
 Update and maintain shipment milestones and KPI information accurately and on time.
 Monitor pending or missing milestones and follow up with the responsible team.
 Prepare daily/weekly/monthly KPI reports as required.
 Highlight KPI gaps, overdue shipments and operational exceptions to the HOD.
 Support root-cause tracking for recurring KPI failures.
 Maintain data accuracy for management reporting.

4. Vendor Invoice Verification
 Receive and verify vendor invoices against shipment/job records.
 Check vendor charges against agreed rates, quotations and supporting documents.
 Identify discrepancies and clarify with Operations/Vendors before submission.
 Ensure invoices are properly matched and submitted within the required timeline.
 Monitor outstanding vendor invoices and support timely closure.
 Maintain a record of recurring vendor billing issues.

5. Vendor & Service Provider Support
 Assist Operations in coordinating with trucking, warehouse, handling and other service providers.
 Support rate and service verification where required.
 Follow up on pending vendor documents, PODs, invoices and operational records.
 Track vendor performance issues and escalate recurring problems to the HOD.
 Assist in maintaining vendor performance and service records.

6. Shipment / Customer Service Support
 Provide back-end support to Customer Service for shipment status and operational enquiries.
 Assist with shipment tracing and data verification.
 Support preparation of customer reports and shipment updates.
 Ensure customer-specific requirements and KPI data are properly maintained.
 Assist CS with documentation and administrative follow-up during peak periods.

7. Outstanding & Exception Management
 Monitor long-outstanding WIPs, unbilled shipments, ACRs and other pending operational
items.
 Prepare outstanding reports and follow up with responsible parties for closure.
 Highlight aging items and potential financial/KPI impact to the HOD.
 Support investigation and resolution of operational discrepancies.
 Maintain proper follow-up until the issue is fully closed.