about the company.
A well-established global manufacturing organisation known for delivering quality products to international markets. The organisation fosters a supportive environment that encourages continuous operational improvements and long-term professional growth.
about the job.
In this role, you will lead the customer care function to maintain high service standards and drive operational performance across the order fulfilment lifecycle.
- Manage daily customer service operations and lead a team to achieve key delivery and satisfaction targets.
- Establish operational workflows and service guidelines to enhance team efficiency and service quality.
- Partner with production, supply chain, quality, and logistics teams to ensure seamless order processing and timely delivery.
- Analyse performance metrics and present key operational insights to senior management.
- Drive process improvement initiatives and system enhancements using enterprise resource planning tools.
skills and experience required.
- Degree in business administration, supply chain management, engineering, or a related discipline.
- Minimum of 8 years of operational experience in customer care, order management, or supply chain, preferably within a manufacturing environment.
- Demonstrated experience of at least 2 to 3 years in a leadership capacity managing customer service personnel.
- Practical familiarity with enterprise resource planning software to manage order fulfilment and workflow tracking.
- Strong cross-functional coordination skills to resolve operational bottlenecks and uphold delivery schedules.
