planning cum customer service @ shah alam.

about the company
you will be joining a multinational advanced materials and chemical manufacturing enterprise with a strong global footprint. The organisation fosters an environment that supports continuous professional development and career progression.

about the job

As a Planning and Customer Service Senior Executive, you will manage production scheduling, inventory balance, and regional order fulfillment to support continuous operations.

• Prepare daily production schedules and monitor equipment utilization to meet client demand forecasts.
• Oversee finished goods inventory levels to balance stock availability and prevent excess holding.
• Coordinate cross-functionally across manufacturing, warehouse, and logistics units to resolve operational supply delays.
• Maintain direct communication with external accounts regarding order status, delivery timelines, and shipment tracking.
• Verify shipping documentation and monitor trade compliance procedures for international material dispatches.

skills and experience required.

• Applied experience in production planning, inventory control, and customer account coordination within a manufacturing environment.
• Knowledge of supply chain processes, capacity planning, and order fulfillment workflows.
• Proficiency in numerical spreadsheets and experience using ERP systems and exposed to MITI.
• Capability to manage trade compliance documentation and customs shipment protocols.
• Tertiary qualification in supply chain management, business administration, engineering, or a related discipline.

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