about the company
Our client operates a vibrant campus environment encompassing both academic and residential facilities. The institution relies on robust technology to support its educational mission, providing secure and reliable connectivity for staff, faculty, students, and guests.
about the job
Our client is seeking a Senior Infra & Networks Specialist (Network Operations) responsible for the hands-on daily operation, administration, monitoring, and troubleshooting of their IT network and infrastructure. Reporting to the IT Senior Manager - Infrastructure & Helpdesk Services, this operations-focused role centers on keeping the campus enterprise and AV networks running reliably and securely day-to-day.
Key responsibilities include:
- Operating, monitoring, and configuring the enterprise network across academic and residential campuses, including LAN, WAN, Wi-Fi, VLAN, routing, switching, firewalls, VPN, DHCP, and DNS services.
- Configuring and troubleshooting multi-vendor equipment such as Cisco, HP/Aruba, and Extreme Networks.
- Managing network-related helpdesk operations, ticket handling, and access point installations.
- Administering on-premises Windows Server infrastructure (Active Directory, Hyper-V, Group Policy) and day-to-day Microsoft 365/Entra ID tasks.
- Managing enterprise firewalls, network security configurations (IPS/IDS, NAC/RADIUS), and Privileged Access Management (PAM) solutions.
- Providing basic support and coordination for AWS cloud infrastructure.
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the requirements
- Valid Cisco Certified Network Associate (CCNA) certification.
- 3-5 years of direct hands-on experience in enterprise network operations, configuration, and troubleshooting.
- Additional certifications in networking, infrastructure, cybersecurity, Microsoft 365/Windows Server, or ITIL (e.g., Aruba/HPE, Extreme, Fortinet, Sangfor, Microsoft) are an added advantage.
the skills needed to succeed
- Proven hands-on experience configuring multi-vendor networking products (Cisco, HP/Aruba, Extreme Networks) and managing enterprise firewalls and VPNs.
- Hands-on experience administering PAM solutions (e.g., CyberArk, SecureKi) and on-premises Windows Server environments.
- Working knowledge of M365 and Entra ID administration, alongside basic knowledge of AWS services (EC2, S3, Route 53, IAM).
- Proficiency in PC/Mac endpoint troubleshooting across mixed Windows, macOS, and mobile device environments.
- Strong practical troubleshooting ability, attention to detail, and the capacity to work independently to prioritize daily tasks.
- Good verbal and written communication skills in English and Bahasa Malaysia.
- Prior experience supporting network infrastructure in an education or campus environment is preferred.