summary

kuala lumpur, wilayah persekutuan
RM4,500 - RM6,000 per year
permanent

specialism
property
sub specialism
operations
reference number
91M0275183_9332190153903814130

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job details

about the company
We are representing our client, who's a flagship regional shopping center in Southeast Asia. As Kuala Lumpur’s premier multiculture concept lifestyle hub, they bring a distinctive blend of international retail, curated dining, and modern architectural design to the heart of the city. Backed by decades of retail operational excellence, the mall offers a vibrant, world-class space designed to create exceptional experiences for shoppers and thriving opportunities for retail partners. ...

about the job

Tenant Engagement & Retention: Build and maintain strong relationships with retail tenants, acting as the primary point of contact for operational queries and store support.
Operational & Lease Compliance: Oversee tenant compliance with lease terms, mall operating rules, safety protocols, and store presentation standards.
Sales Monitoring & Performance: Track tenant sales performance, foot traffic trends, and turnover metrics to identify growth opportunities and support retail health.
Cross-Departmental Collaboration: Work closely with the Sales Promotion and Marketing teams to execute targeted campaigns, promotional events, and tenant-driven initiatives to boost footfall and sales.
Onboarding & Fit-Out Support: Coordinate with new tenants during store handover, fit-out phases, and grand openings to ensure seamless integration into the mall ecosystem.

skills & qualifications

Minimum 1–3 years of experience in tenant relations, retail property management, mall operations, or client relationship management within the shopping mall or real estate sector.
Bachelor’s Degree or Diploma in Real Estate Management, Business Administration, Marketing, Hospitality, or a related field.
Strong interpersonal and negotiation skills, problem-solving mindset, and a sound understanding of retail store operations and lease management.

about the job

Tenant Engagement & Retention: Build and maintain strong relationships with retail tenants, acting as the primary point of contact for operational queries and store support.
Operational & Lease Compliance: Oversee tenant compliance with lease terms, mall operating rules, safety protocols, and store presentation standards.
Sales Monitoring & Performance: Track tenant sales performance, foot traffic trends, and turnover metrics to identify growth opportunities and support retail health.
Cross-Departmental Collaboration: Work closely with the Sales Promotion and Marketing teams to execute targeted campaigns, promotional events, and tenant-driven initiatives to boost footfall and sales.
Onboarding & Fit-Out Support: Coordinate with new tenants during store handover, fit-out phases, and grand openings to ensure seamless integration into the mall ecosystem.

skills & qualifications

Minimum 1–3 years of experience in tenant relations, retail property management, mall operations, or client relationship management within the shopping mall or real estate sector.
Bachelor’s Degree or Diploma in Real Estate Management, Business Administration, Marketing, Hospitality, or a related field.
Strong interpersonal and negotiation skills, problem-solving mindset, and a sound understanding of retail store operations and lease management.

experience
3 years
skills
Shopping mall, Tenant Relations, Tenant Engagement, Lease Compliance, Sales Performance, Operational Support, Marketing
qualifications
no additional qualifications required
education
Associate Degree/Diploma

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