About the Company
- Industry Presence: A global provider of business and financial software operating across more than 100 countries.
- Corporate Culture: Blends the agility, pace, and energy of a start-up with the scale, resources, and stability of an established multinational.
- Values & Sustainability: Focuses on corporate social responsibility through paper reduction, minimized travel, community volunteering, and an inclusive culture where ideas are judged on merit.
Job Scope
- Team Leadership: Manage the local Cloud Operations team(s) covering both Infrastructure Operations (cloud provisioning, deployments, platform availability) and Application Operations (monitoring, configuration, performance optimization).
- Global Coordination: Collaborate closely with peer Cloud Operations Managers across multiple time zones to align priorities and oversee incident and problem resolution.
- General & People Management: Drive day-to-day general management and people leadership, including hiring, conducting performance reviews, managing exits, and establishing team-wide operational standards.
- Platform Reliability: Maintain continuous availability, security, stability, and performance for 25+ customer-facing SaaS and cloud-hosted workloads across Microsoft Azure and AWS.
- Architecture Governance: Partner directly with the Cloud Architect to review, validate, and execute architectural decisions across the hosting landscape.
- Operational Frameworks: Help design and implement operational processes to support availability outside regular business hours as the platform scales.
Requirements
- Operational Leadership: Proven background managing Infrastructure Operations, Application Operations, or Technical Application Management teams within cloud environments.
- People & General Management: Demonstrated experience handling end-to-end people management, including talent acquisition, hiring, performance reviews, disciplinary actions or exits, and establishing team operational standards.
- Cloud Platform Knowledge: Solid technical understanding of Microsoft Azure and/or AWS services, hosting patterns, logging, monitoring, and availability management.
- Tooling Proficiency: Hands-on operational experience with observability and monitoring tools such as Azure Monitor, Application Insights, and AWS CloudWatch.
- Cross-Regional Collaboration: Demonstrated capability to coordinate and communicate effectively across international borders, distributed teams, and varying time zones.
- Operational Execution: Ability to translate functional business needs into structured technical tasks, supported by a strong drive toward automation and continuous operational improvement