about the job
Job Summary:
- Process orders (sales orders or credit notes) and follow-up on order progress as per plan.
- Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.
- Proactively update customer pertaining to order fulfilment, order status and order delivery.
- Monitor order and delivery statuses as per plan.
- Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries.
- Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure.
- Provide daily updates to Sales on order statuse
Job Requirements:
- Minimum 3 years relevant experience in Customer Service or Administrator, preferably in FMCG industry.
- Hands on experience in logistic coordinator , customer services will be an added advantage.
- Good excel proficiency in using formulas, functions, and features to effectively manage and present data.
- Organized and able to effectively prioritize and efficiently in a fast-paced environment.
- Detailed, takes responsibility and able to work with minimal supervision.
Success Criteria:
- Orders processed timely and accurately
- Provide timely updates, tracking information, and clear communication throughout the order management process.
- Right first time – complete and timely documentations ready for export and duty-free zones declarations.
