about the company.
A established manufacturing and industrial solutions provider with a strong regional footprint across Malaysia and Asia. The organisation is committed to operational efficiency, continuous innovation, and offering structured avenues for career development.
about the job.
As a Customer Service Executive, you will manage end-to-end sales order processing and supply chain execution to ensure seamless delivery performance.
- Manage customer orders, sales order issuance, and purchase orders in line with material requirements.
- Monitor inventory levels and coordinate material requirement plans to prevent supply disruptions or excess stock.
- Work alongside production, procurement, and logistics teams to facilitate smooth material flow and meet schedule timelines.
- Communicate order status updates, resolve customer inquiries, and handle backorders effectively.
- Maintain accurate transaction records within Tier-1 ERP systems while tracking key metrics like order fulfillment and inventory turnover.
skills and experience required.
- Minimum 2 to 4 years of experience in customer order processing, material planning, procurement, or supply chain execution.
- Strong background working in manufacturing environments with a solid understanding of logistics, tax, and customs regulations.
- Working knowledge of Tier-1 ERP systems alongside practical exposure to lean or production planning methods.
- Sound analytical and problem-solving skills to manage tight timelines and changing market demands.
- Degree in Supply Chain Management, Business Administration, Operations, or a related discipline.
