about the company.
Our client is an authorised vehicle lifecycle and environmental solutions organisation in Malaysia, specialising in statutory de-registration and sustainable material recovery. They provide structured career advancement pathways and comprehensive internal training programmes in regulatory workflows to support long-term professional development.
about the job.
...
In this role, you will take ownership of end-to-end customer case management, guiding incoming enquiries through commercial qualification and statutory de-registration procedures.
- Manage inbound customer enquiries across digital communication channels, qualifying vehicle details and presenting approved pricing proposals to secure case conversion.
- Oversee an active pipeline of customer files, ensuring disciplined follow-ups and maintaining comprehensive records within CRM platforms.
- Verify ownership documentation and execute formal de-registration submissions via government transport portals and regulatory counter appointments.
- Coordinate towing logistics and address transport discrepancies while issuing official de-registration certificates upon case closure.
- Manage complex ownership cases, such as corporate and estate portfolios, while providing operational guidance to junior executives.
skills and experience required.
- Bachelor's degree in Business Administration, Communications, Marketing, Law, or a related discipline.
- Two to four years of practical experience in customer case management, insurance claims administration, or government-liaison functions.
- Working familiarity with case tracking tools, CRM systems, digital communication platforms, and administrative web portals.
- Possession of a valid Class D driving licence to facilitate off-site regulatory authority visits.
- Professional proficiency in English and Bahasa Malaysia to manage client consultations and liaise with public regulatory agencies.
