about the company.
As an established global player in the energy storage and smart manufacturing sector, this organisation delivers innovative power solutions across international markets. They foster a stable, growth-focused workplace culture with structured pathways for continuous learning and long-term career progression.
about the job.
As a Customer Service Executive, you will manage end-to-end order execution and serve as the central liaison between international clients and internal operations teams.
- Manage the full order-to-cash lifecycle, overseeing demand forecasting, order processing, invoicing, and timely payment collection.
- Coordinate cross-border shipments and apply international trade terms to clarify risk transfer points and resolve delivery discrepancies.
- Collaborate with internal sales, supply chain, warehouse, and finance teams to optimise fulfilment schedules and balance inventory costs.
- Conduct customer credit assessments and monitor accounts receivable to uphold credit control policies and ensure accurate financial reconciliation.
- Support commercial teams by tracking sales performance data, maintaining transaction records, and assisting during client negotiations and audits.
skills and experience required.
- Hold a bachelor's degree in business administration, supply chain management, finance, or a related commercial discipline.
- Bring at least five years of hands-on experience in customer service, sales operations, or order management.
- Demonstrate practical knowledge of end-to-end order fulfilment, logistics coordination, accounts receivable, and international trade terms.
- Possess experience in customer credit evaluation and cross-border communication with international clients and internal stakeholders.
- Show proficiency in Tier-1 ERP systems and spreadsheet applications to analyse operational data and meet strict deadlines.
