about the company
Randstad is representing a premier global education advisory firm specializing in guiding high-achieving students and families toward placement in top-tier international independent boarding schools and world-renowned universities. We are seeking an operational, highly organized, and detail-oriented Education Consultant to join our dynamic international team.
... In this role, you will manage the full end-to-end lifecycle of student applications—focusing on process execution, documentation verification, timeline tracking, and seamless cross-cultural communication between families, schools, and internal teams. You will oversee student records, coordinate application submissions and interview schedules, and serve as a reliable primary point of contact for clients across various time zones.
about the job
- End-to-End Case Management: Manage student onboarding, gather application requirements, set up application accounts, track milestones, and ensure timely submission of all application components.
- Coordination & Scheduling: Schedule client interviews, coordinate standardized test registrations, assist with school visits, and support enrollment and visa application processes.
- Documentation & Systems Oversight: Collect, review, and verify student information and documents for accuracy. Maintain student records and case data while ensuring version control and SOP compliance.
- Client & School Communication: Serve as the primary operational point of contact for families. Provide regular progress updates, address inquiries promptly, and liaise directly with overseas schools and universities regarding requirements and outcomes.
- Flexible Engagement: Communicate across multiple digital channels (email, WhatsApp, text) and time zones, which includes participating in frequent weekend calls with clients and international partner institutions.
- Process Improvement & Events: Identify workflow bottlenecks to help optimize company SOPs, and assist in executing events such as school fairs, family seminars, and info sessions.
skills & requirements
- Diploma with relevant work experience or a Bachelor’s degree.
- 2–4 years in case management, administration, or student services. Knowledge of admissions and recruitment processes is an advantage.
- Proven experience managing multiple projects or client cases simultaneously with clear timelines and deliverables.
- Previous experience in virtual or hybrid work settings with minimal supervision is required.
- Fluency in English is required; proficiency in Mandarin or another Asian language is an added advantage.