field service engineer [semiconductor - based in taiwan].

We are looking for a Field Service Engineer for an established global MNC semiconductor manufacturer based in Taiwan. Driven by cutting-edge innovation and industry-leading technology, our client is actively seeking proactive engineers to deliver premier on-site technical support, complex system installations, and equipment optimization at customer sites.

the job

• Gather and analyze technical diagnostic data to determine and execute effective root-cause solutions, consulting cross-functional teams when necessary.
• Document and package detailed technical information (pass-downs, work orders, service reports) for seamless escalation and handover to 2nd-line support teams.
• Carry out on-site hardware installation, damage inspection, mechanical/electrical assembly, calibration, and acceptance testing for advanced equipment.
• Execute hardware and software setup, recovery, and component swaps per scheduled project plans, providing real-time feedback to optimize cycle times.
• Coordinate tooling, parts, and technical procedures ahead of scheduled customer machine maintenance windows to ensure smooth execution.
• Identify operational bottlenecks and gaps, reporting actionable improvement opportunities to key stakeholders.
• Guide end-users on corrective measures, deliver structured operational and maintenance training, and recommend best practices to enhance system reliability.