Role Overview
The role will lead the regional delivery organization across Asia, ensuring the successful implementation, adoption, and expansion of the solutions for clients. This is a strategic leadership role responsible for driving delivery excellence, customer success, and commercial growth through best-in-class professional services practices.
Key Responsibilities
... - Define and execute the regional delivery strategy aligned with global objectives and regional market needs.
- Build, lead, and develop a high-performing, customer-centric delivery and professional services team across key APAC markets.
- Serve as a key member of the APAC leadership team, contributing to regional growth, operational planning, and customer engagement strategy.
- Oversee the successful implementation of enterprise solutions across large customers, ensuring projects are delivered on time, within budget, and to the highest quality standards.
- Champion delivery governance, risk management, and consistent methodology adoption across all projects.
- Drive continuous improvement, leveraging global frameworks and introducing regional best practices tailored to local client needs.
- Partner with Sales teams to identify expansion opportunities, renewals, and customer advocacy initiatives.
- Establish trusted advisor relationships with senior client stakeholders, influencing long-term strategic partnerships.
- Own regional professional services P&L, including revenue forecasting, resource planning, utilisation, and margin optimisation.
- Collaborate with Sales to scope, estimate, and propose services engagements that drive both customer and business value.
- Monitor delivery performance through KPIs and operational dashboards, ensuring alignment with global metrics.
Qualifications & Experience
- 15+ years of experience in enterprise software delivery, professional services, or consulting, with at least 5 years in a regional leadership role.
- Proven track record delivering complex SaaS or analytics solutions for enterprises across APAC.
- Deep understanding of retail business processes
- Strong commercial acumen and experience managing a P&L and multi-country delivery organisation.
- Excellent stakeholder management and communication skills, with the ability to influence C-level executives internally and externally.
- Experience leading distributed and multicultural teams across Asia
- Background in AI/ML
- Experience working in a global matrix organisation.
- MBA or relevant advanced degree.
how to apply
Interested candidate can click on the appropriate link for CV submission. Alternatively, you could email dylan(dot)long@randstad(dot)com(dot)my for a confidential discussion
