import export specialist.

Responsibilities:

• Drive sustainable Customer Service Operations with best in class service level
• Manage E2E of Order-to-Cash cycle, optimize and reduce operational cost
• Support & backup each other Import & Export Specialist between hubs across the world
• Always with continuous improvement mindset for the team / function
• Review customer activity, identify trends and take corrective actions where necessary
• Always get feedback from customers to continue improve the necessar
• Build relationship with key stakeholders (Suppliers, customer, buyers, DSP and PLOG)
• Ensure follow best practices and complience of Import & Export teams (SOPs)
• Manage current / planned projects and their status in order to launch them on time including all the necessary steps that need to be coordinated : master data (material, vendor, customer) and transportation route set up, IMSPB validation
• Always review and update the process flow to continous improvement and meet the compliance.

Requirements:
Three years (preferably operational) experience in Customer Service in a similar market environment or trade structureor operational experience in one of the following areas:-
- Physical Logistics
- Demand or Supply Planning
- Project management in a CS related areaDealing or working with/for Customers or Suppliers (Distributors, Retailers,Suppliers,
- Solid understanding of Order-to-Cash Process and key variants Best Practices, End-to-End processes and the critical relevant integration points
- Key Performance Measurements for Customer Service Broad knowledge
- Recommended to have used the Customer Service eAcademy and other customer service related courses e.g. Accenture's Supply Chain Academy
- Understands the interaction of all Supply Chain KPI’s e.g. Case Fill Rate, Order Fulfillment, Invoice Accuracy, Inventory Levels, Net Trade Working Capital, Returns and Refusals