order management executive ( sales / supply chain).

about the company
Marine lubricant supplier to the global shipping industry.

- Fully wfh
- Insurance coverage
- MNC industry

about the job
You will be handling all sales support and customer service activities of assigned accounts. The position will be based in Malaysia (KL).

• Handle customer inquiries related to product availability, pricing, delivery surcharges, andnlead times in a timely and professional manner.
• Collaborate closely with the Sales team to understand customer requirements and ensure accurate execution of pricing, supply arrangements, and payment terms for each account.
• Manage the whole delivery process from inquiry to invoice, ensuring smooth and efficient fulfillment through coordination with customers, Sales team and Supply Chain team.
• Coordinate and fulfill delivery requirements, proactively managing changes to delivery schedules and providing professional advice on local geographical conditions and supply constraints.
• Perform order follow‑up activities, including submission of delivery notes for invoicing, monitoring outstanding payments.
• Maintain ongoing and positive customer relationships by monitoring account performance, addressing service issues, and tracking changes within assigned accounts.
• Provide back‑office support functions such as data entry, order documentation, system updates, report preparation, and maintenance of accurate customer and transaction records.
• Support internal administrative processes by assisting with sales reports, compliance documentation, and internal coordination across departments. ...