about the job
Position Summary
The Senior Accounts Receivable Specialist will play a critical role in supporting daily AR operations and managing the end-to-end billing cycle within our Shared Services Center. This role requires an experienced professional who can ensure invoicing accuracy, manage timely collections, resolve complex billing discrepancies, and collaborate effectively with cross-functional teams to maintain healthy cash flow.
Key Responsibilities
1. Billing & Invoice Management
Own and manage the end-to-end billing process, ensuring all invoices, debit notes, and credit notes are accurate, compliant, and sent out within stipulated timelines.
Review contract terms, sales orders, or service agreements to ensure billing configurations align with client specific guidelines.
Investigate and resolve complex billing discrepancies by collaborating closely with Sales, Customer Service, and Account Managers.
2. Daily AR Operations & Cash Application
Perform daily cash application processes, accurately matching incoming receipts (wire transfers, ACH, checks) to outstanding customer invoices.
Monitor aging reports and execute proactive collection strategies to minimize Day Sales Outstanding (DSO) and bad debt exposure.
Prepare and issue periodic customer account statements and dunning letters.
Conduct regular balance reconciliations for AR sub-ledgers against the general ledger (GL).
3. Discrepancy Resolution & Customer Relations
Serve as the main point of contact for customer billing inquiries, delivering excellent service and building strong client relationships.
Research and clear short-payments, unauthorized deductions, and unapplied cash.
Assess, process, and route customer credit requests and adjustments for proper internal approvals.
4. Continuous Improvement & Reporting
Prepare weekly/monthly AR aging reports, cash forecasting, and key performance indicator (KPI) dashboards for management.
Identify bottlenecks in the current billing and collections workflow and propose process improvements or automation initiatives.
Assist with internal and external audit requests by providing required documentation and schedules.
Requirements & Qualifications
Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Professional certifications (e.g., ACCA, CPA) are a plus.
Experience: 4 to 6 years of progressive experience in Accounts Receivable and Billing operations, ideally within a Shared Services (SSC) or BPO environment.
Technical Skills:
Proficiency in enterprise ERP systems (e.g., SAP, Oracle, NetSuite, or Microsoft Dynamics).
Advanced Microsoft Excel skills (VLOOKUPs, Pivot Tables, and data manipulation formulas).
