senior manager - retail & mall management.

• Create and apply tenant mix plans to increase shopper traffic and overall income.
• Build strong ties with major tenants and handle negotiations for lease terms, renewals, and incentives.
• Track tenant results and provide solutions to boost their sales and operational productivity.
• Partner with leasing teams to bring in new brands and ensure the retail selection remains exciting.

• Manage day-to-day mall activities to provide a safe, clean, and welcoming environment for shoppers.
• Work with facilities and security departments to meet all operational standards and legal compliance.
• Guarantee that all health, safety, and government regulatory mandates are strictly followed.
• Apply industry best practices and standard operating procedures to improve cost savings and efficiency.

• Work with marketing departments to organize and run campaigns, events, and promotions that increase foot traffic and strengthen the mall’s brand identity.
• Track the return on investment for marketing activities and analyze shopper engagement data.
• Assist with digital marketing efforts, such as social media management and customer loyalty programs.

• Supervise and direct the mall’s financial health by overseeing rental collections, operating budgets, and cost controls.
• Create detailed reports and presentations for executive leadership regarding occupancy rates, total revenue, and key performance indicators.
• Formulate strategic action plans to fix performance shortfalls and ensure all revenue goals are met.

• Lead, mentor, and build a high-achieving team dedicated to retail and mall management.
• Promote a culture of teamwork and customer excellence among all mall personnel.
• Act as the primary liaison for all tenants, external vendors, and internal company stakeholders.

skills and experience required

• Bachelor’s Degree in Real Estate, Property Management, Business Administration, or a related field.
• Minimum 10 years of experience in retail mall management, property management, or commercial leasing.
• At least 5 years in a leadership or senior management role.
• Experience managing community malls, shopping centres, or mixed-use developments is preferred.
• Strong financial and commercial acumen.
• Good understanding of mall operations, facilities management, and tenant fit-out processes.
• Excellent communication and stakeholder management skills.

culture and benefits

how to apply

The details provided above serve as a general guideline for the position. Interested candidates are invited to apply directly through this advertisement or visit www.randstad.com.my for further information. Please note that due to the high volume of applications, only shortlisted candidates will be notified.