One in two job seekers (53%) say that they develop a negative impression of the prospective employer if the hiring process takes longer than expected.

The Randstad Candidate Expectations survey reported that an efficient hiring process is more important to job seekers as compared to other factors such as the company’s reputation and workplace environment. Furthermore, 89% of job seekers are more likely to reject an offer if the process takes more than four weeks across Singapore, Hong Kong SAR and Malaysia.

Managing Director for Randstad Singapore, Hong Kong and Malaysia, Michael Smith noted, “Job seekers prioritise their own career development during the search process. As such, employers should adopt a needs-based approach towards recruitment by placing the job seekers’ career objectives and goals first.

Employers are encouraged to have a care for personal touch through regular updates and face-to-face consultations with job seekers, while leveraging HR technology to speed up the hiring and selection process. This can help reduce job seekers’ stress and anxiety throughout the recruitment process.”

Across the three markets, communication levels, degree of personal interaction and the recruiter or hiring manager are important elements to at least one-third of job seekers during the recruitment process. The bottom three considerations that impact the job seeker’s experience are workplace environment, online presence and the use of innovative, emerging technologies.

These results further emphasise the need for organisations to develop a personalised recruitment process that places the job seeker’s requirements first.

“which of the following are most likely to create a negative impression of a prospective employer during your job search?

(Select all that applies)


recruitment process duration
recruitment process duration

candidate expectations

candidate expectations in hiring process
candidate expectations in hiring process

The Randstad Candidate Expectations online survey was conducted in September 2017 with 2,000 respondents from across Singapore, Hong Kong SAR and Malaysia.

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about randstad

Randstad is a global leader in the HR services industry, with Asia-Pacific operations in Singapore, Malaysia, Hong Kong SAR, China, Australia and New Zealand. Our offices in Southeast Asia have been supporting people and organisations in realising their true potential, helping find the best permanent and contracting talent in accounting & finance, banking & financial services, construction, property & engineering, corporate & secretarial support, human resources, information technology, legal, life science, sales, marketing & communications and supply chain & procurement.

Human connection is at the heart of our business. Our personal approach, supported by state-of-the-art technology, is what sets us apart in the world of work. We express this with a new brand promise: Human Forward.

Hear what our leaders have to say about #HumanForward or head over to our new website and learn more about our Human Forward brand promise.

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Rena Tan, Regional Marketing and Communications Director


Alistar Lien, Regional Communications Specialist 


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