about the company.
A leading global industrial engineering organisation renowned for its market-leading position in mobility solutions and workplace innovation. The business offers clear pathways for career advancement and a supportive environment for professional development.
about the job.
You will deliver high-quality support during designated shift hours to ensure seamless operations and exceptional service delivery for international markets.
- Manage incoming requests and coordinate with technical groups to resolve urgent service needs.
- Support team members by balancing workloads and assisting with complex case escalations.
- Document customer interactions accurately within integrated communication platforms and database applications.
- Guide passenger safety queries with empathy and clear instructions to mitigate high-risk situations.
- Facilitate detailed shift updates to securing uninterrupted operational continuity across time zones.
skills and experience required.
- Prior experience working within a contact centre environment or customer support facility.
- Proficient communication capabilities to manage international customer queries effectively.
- Familiarity with enterprise telephony systems and customer relationship databases.
- Ability to work consistently within shift rotations spanning afternoon to early morning hours.
- Relevant educational qualification such as a diploma or an equivalent professional certification.
Please click on the 'apply' button to apply online.
