about the company.
A leading global industrial engineering organisation renowned for its market-leading position in mobility solutions and workplace innovation. The business offers clear pathways for career advancement and a supportive environment for professional development.
about the job.
You will deliver high-quality support during designated shift hours to ensure seamless operations and exceptional service delivery for international markets.
Manage incoming requests and coordinate with technical groups to resolve urgent service needs.
Support team members by balancing workloads and assisting with complex case escalations.
Document customer interactions accurately within integrated communication platforms and database applications.
Guide passenger safety queries with empathy and clear instructions to mitigate high-risk situations.
Facilitate detailed shift updates to securing uninterrupted operational continuity across time zones.
skills and experience required.
Prior experience working within a contact centre environment or customer support facility.
Proficient communication capabilities to manage international customer queries effectively.
Familiarity with enterprise telephony systems and customer relationship databases.
Ability to work consistently within shift rotations spanning afternoon to early morning hours.
Relevant educational qualification such as a diploma or an equivalent professional certification.
Please click on the 'apply' button to apply online.
