An established cloud technology solutions provider with a strong presence across the Asia-Pacific region is expanding its Customer Success team. Working with some of the world's leading cloud platforms and enterprise technologies, the business supports organisations across high-growth industries including technology, fintech, gaming, digital platforms and enterprise.
This is an excellent opportunity for a commercially minded Customer Success professional who enjoys building long-term client relationships, driving account growth and ensuring customers realise maximum value from cloud solutions.
The RoleAs the Customer Success Manager, you will own the commercial success of an assigned portfolio of customers, focusing on retention, contract renewals, account expansion and cloud consumption growth. Rather than providing technical support, you will serve as the primary commercial advisor, partnering closely with technical specialists to deliver an exceptional customer experience while identifying new business opportunities.
Success in this role will be measured by customer retention, renewal performance, revenue growth and overall account health.
Key Responsibilities- Manage the end-to-end renewal process for existing customer accounts, ensuring timely contract renewals.
- Build trusted relationships with key stakeholders across commercial and technical teams.
- Monitor customer engagement, usage trends and account health to proactively identify churn risks.
- Develop account growth plans that increase cloud consumption and expand customer adoption of additional services.
- Identify cross-sell and upsell opportunities across cloud infrastructure, cybersecurity and managed services.
- Conduct regular business reviews to demonstrate value, discuss performance and align on future initiatives.
- Work closely with Sales, Technical Account Managers, Solutions Architects, Finance and Marketing to deliver a seamless customer experience.
- Support smooth customer onboarding and transition from the sales process into ongoing account management.
- Maintain accurate account records, customer success plans and commercial forecasts.
- Bachelor's Degree in Business, Marketing, IT or a related discipline.
- 3-5 years of experience in Customer Success, Account Management, Client Services, Renewals or Post-Sales roles.
- Experience within cloud computing, SaaS, IT services, managed services or enterprise technology is highly preferred.
- Understanding of subscription, cloud consumption or usage-based commercial models.
- Strong relationship management and stakeholder engagement skills.
- Commercially driven with experience managing renewals, customer retention or account growth.
- Analytical mindset with the ability to interpret customer usage trends and account performance.
- Excellent communication skills in English and Mandarin.
We would love to speak with professionals from organisations such as:
- Cloud service providers and managed service providers (MSPs)
- Cloud resellers and systems integrators
- SaaS and enterprise software companies
- IT infrastructure, cybersecurity or managed services businesses
- Public cloud ecosystem partners
- Join a fast-growing technology business with regional exposure across APAC.
- Work with leading cloud platforms and enterprise technologies.
- Own a portfolio of strategic B2B customers across multiple industries.
- Strong career progression within a rapidly expanding commercial organisation.
- Competitive salary with performance-based incentives and comprehensive benefits.
