about the company.
An established automotive environmental solutions organisation in Malaysia, our client leads the market in sustainable vehicle lifecycle management and statutory disposal compliance. They champion employee development within an encouraging work culture, offering comprehensive operational training and clear pathways for structured career progression.
about the job.
...
As a Senior Customer Service Executive, you will manage comprehensive client journeys and navigate complex regulatory workflows to deliver seamless end-to-end service.
- Address inbound customer enquiries across omnichannel platforms, qualifying vehicle details and logging case updates within internal workflow systems.
- Drive active case pipelines of 40 to 60 client accounts concurrently, maintaining a rigorous follow-up cadence and adhering strictly to established response timeframes.
- Present approved commercial offers to clients, facilitating transparent consultations and navigating case-specific negotiations with professional care.
- Coordinate with operations and road transport authorities to process statutory vehicle deregistration, verify biometric submissions, and track official documentation.
- Resolve non-standard case scenarios involving legal restrictions, corporate-owned assets, or estate administration before issuing final certificates and closing files.
skills and experience required.
- Bachelor's degree in Business Administration, Communications, Marketing, Law, or a relevant academic discipline.
- 2 to 4 years of proven experience in customer service, case management, claims administration, or regulatory liaison environments.
- Professional fluency in written and spoken Bahasa Malaysia and English to liaise confidently with statutory bodies and diverse clients[cite: 2, 5].
- Possession of an active Class D driving licence to facilitate regular on-site visits to transport regulatory offices.
- Sound familiarity with CRM platforms and digital productivity tools, accompanied by meticulous verification skills for complex legal documentation.
