shared service - head of ssc / ssc director.

• Strategic Operations & Scaling: Direct all daily SSC operations, facility logistics, and resource management; align operational goals with global stakeholder objectives across APAC, Europe, and the US.
• Functional Governance: Oversee core Finance streams (AP, AR, GL, financial reporting), Information Security protocols, and Call Centre customer support operations to ensure high service quality and satisfaction.
• Process Excellence & Digitalization: Lead continuous improvement frameworks, leveraging automation, digital tools, and IT/HR/Finance system integrations to boost operational efficiency.
• Compliance & Performance Monitoring: Enforce adherence to local laws and global corporate policies across all delivery streams while driving SLA/KPI performance tracking and executive reporting.
• Stakeholder & Relationship Management: Serve as the primary operational conduit across regional departments, managing key stakeholder relationships and resolving high-level escalations.
• Talent Development: Build, coach, and retain a high-performing multi-disciplinary team through structured capability building and succession planning.

It'll Be Good If You Are:

• 10+ years in Shared Services / BPO (5+ years in senior leadership) within high-volume, fast-paced global environments (notably Europe & US markets).
• Proven oversight of Finance & Accounting (controls, compliance, ERPs) and Call Centre/Customer Care operations.
• Deep background in process standardization, continuous improvement, change management, and automation technologies.
• Track record of managing, developing, and motivating large multi-functional teams across international time zones.
• Hands-on exposure to enterprise ERP systems and modern contact center software solutions.
• Exceptional executive communication, global stakeholder management, analytical problem-solving, and cross-border project management.