customer service (6 months).

about the company
Shared service

about the job
Reporting to the Customer Service Team Lead or Deputy, the Temporary Customer Service Support staff will assist the team with handling customer enquiries, email quality audits, incoming calls, customer survey follow-up, administrative inputs and updates, and data reporting support. The role requires accuracy, professionalism, and a customer-focused approach to support service quality and operational efficiency.

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and escalate complex cases to the appropriate team.
• Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
• Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions. ...