about the company
FMCG
- Hybrid working arrangement
about the job
...
The Market Change and Comms Lead is responsible for delivering the full suite of change management and communications activities required to support the successful deployment of global transformation initiatives within the market. The role acts as the primary coordinator for local change interventions, communication planning, readiness tracking, and management of Market Change Agents. Working closely with the Business Unit Market Change Coordinator and Regional Change Team, the role ensures global playbooks and materials are effectively localised to meet market needs and enable smooth adoption.
This role offers a unique opportunity to be part of a large-scale ERP transformation, providing hands-on experience in a critical business milestone that few professionals encounter in their careers. The successful candidate will gain exposure beyond their core functional area, working across cross-functional teams and end-to-end processes, making it an ideal role for individuals looking to broaden their skillset, develop new capabilities, and
Change Delivery & Intervention Execution
• Delivery of Market change interventions, using method and materials detailed in the global Playbooks (localised by wave teams), in collaboration with BU Market Change Coordinator.
• Owns and delivers market level comms plan, using comms Toolkit materials. Utilises Wave Comms playbook to localise to their local market requirement
• Validates change impact assessment – conducts local CIA for their market. Attends local design workshops (where necessary), and captures impacts into Change Impact Template
Team Leadership & Localisation
• Manages team of Market Change Agents, to tailor Global Comms materials depending on local functional needs (including tone of voice and facilitating any translation requirements)
• Ensure consistent, high-quality delivery of key messages and change interventions across business functions.
Risk, Issue & Readiness Management
• Identify, monitor, and manage market-level risks, issues, and roadblocks related to change adoption, escalating to the Market Change Advocate and Regional Change Team as appropriate.
• Collate ongoing feedback and readiness levels from their market teams and report back/escalate to the Regional
Change Team where necessary
Cross-functional Collaboration
• Engage with market leadership, functional stakeholders, and global/regional programme teams to align change activities and expectations.
• Participate confidently in governance and decision forums, raising risks, issues, and readiness updates as needed.
about the manager/team
A performance-driven culture, Freedom to act, disrupt and grow – your success is measured by impact.