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      • cyberjaya, selangor
      • permanent
      • full-time
      about the companyYou will be working with top 6 global business and IT services provider with more than 139,000 professionals in over 50 countries.about the jobThe SAP BW Consultant is responsible for successful support of the BW module for our clients, support consisting of break/fix and extension of existing applications. The position is open to Malaysians.about the daily taskBreak/Fix incident resolutionEnd to end delivery of new business requirementsParticipation in project related tasks or change RequestsChanges/modification of existing setup i.e. enhancementsSolution advisor to be able to come up with good and creative solutions for day to day business case challengesProviding solutions taking into consideration systems optimization and automationAble to self-manage and balance ticket resolution across multiple customersAble to deliver within SLAs and planned delivery timelinesEnforces quality assurance measures in the day to day tasksabout the qualificationAt least 5 year(s) of working experienceRequired language(s): English (written & spoken) BW4hana knowledge with 1 to 2 year support experience. Knowledge on Hana studio / Eclipse . Knowledge on Fiori about admin and maintenance
      about the companyYou will be working with top 6 global business and IT services provider with more than 139,000 professionals in over 50 countries.about the jobThe SAP BW Consultant is responsible for successful support of the BW module for our clients, support consisting of break/fix and extension of existing applications. The position is open to Malaysians.about the daily taskBreak/Fix incident resolutionEnd to end delivery of new business requirementsParticipation in project related tasks or change RequestsChanges/modification of existing setup i.e. enhancementsSolution advisor to be able to come up with good and creative solutions for day to day business case challengesProviding solutions taking into consideration systems optimization and automationAble to self-manage and balance ticket resolution across multiple customersAble to deliver within SLAs and planned delivery timelinesEnforces quality assurance measures in the day to day tasksabout the qualificationAt least 5 year(s) of working experienceRequired language(s): English (written & spoken) BW4hana knowledge with 1 to 2 year support experience. Knowledge on Hana studio / Eclipse . Knowledge on Fiori about admin and maintenance
      • cyberjaya, selangor
      • permanent
      • full-time
      About the CompanyYou will be working with global business and IT services provider with more than 139,000 professionals in over 50 countries.Qualifications:- At least 3 year(s) of working experience in SAP BO is required for this position.Required language(s): English (written & spoken), Malay & other languages is added advantage. Candidate needs to have minimum of 1-2 full SAP BO implementation cycle with support experience in BO or WEBI. ETL experience SAP Data Services: End to End monitoring of ETL jobs in SAP Data ServicesStrong ETL knowledge with managing , scheduling and monitoring jobsGood Understanding of Data Quality transformationsSAP IQ Management:Good data analysis experience using Interactive SQL, analyzing redundant and inconsistent data, diagramming data flows Good knowledge of Interactive SQL commands for day to day operations and supportSAP Business Objects:Good knowledge on SAP BI 4.2/4.3 SP3 Product suite client tools developmentSupport the ad-hoc reporting requirements Support the WEBI dynamic report schedulingMonitor and trace the issues with report schedulingGood hands-on experience with Lumira 1.31 DevelopmentGood hands-on experience with WebI report developmentExcellent knowledge of Information Design Tool (IDT) for BOBJ Universe Development Daily tasks include:-Break/Fix incident resolution End to end delivery of new business requirements Participation in project related tasks or change Requests Changes/modification of existing setup i.e. enhancements Solution advisor – to be able to come up with good and creative solutions for day to day business case challenges Providing solutions taking into consideration systems optimization and automation Able to self-manage and balance ticket resolution across multiple customersAble to deliver within SLAs and planned delivery timelines Enforces quality assurance measures in the day-to-day tasks Behavioural aspects: Able to maintain confidentiality Strong team player Able to be flexible given the nature of the role (i.e. occasional realignment of work hours) Handling various categories & levels of customers Excellent analytical abilities, Good verbal & written communication Team Working, Meticulous, Self-motivated & self starter Meet the deadlines for the tasks given Stress handling & Leadership qualitiesReporting to Delivery Team Lead
      About the CompanyYou will be working with global business and IT services provider with more than 139,000 professionals in over 50 countries.Qualifications:- At least 3 year(s) of working experience in SAP BO is required for this position.Required language(s): English (written & spoken), Malay & other languages is added advantage. Candidate needs to have minimum of 1-2 full SAP BO implementation cycle with support experience in BO or WEBI. ETL experience SAP Data Services: End to End monitoring of ETL jobs in SAP Data ServicesStrong ETL knowledge with managing , scheduling and monitoring jobsGood Understanding of Data Quality transformationsSAP IQ Management:Good data analysis experience using Interactive SQL, analyzing redundant and inconsistent data, diagramming data flows Good knowledge of Interactive SQL commands for day to day operations and supportSAP Business Objects:Good knowledge on SAP BI 4.2/4.3 SP3 Product suite client tools developmentSupport the ad-hoc reporting requirements Support the WEBI dynamic report schedulingMonitor and trace the issues with report schedulingGood hands-on experience with Lumira 1.31 DevelopmentGood hands-on experience with WebI report developmentExcellent knowledge of Information Design Tool (IDT) for BOBJ Universe Development Daily tasks include:-Break/Fix incident resolution End to end delivery of new business requirements Participation in project related tasks or change Requests Changes/modification of existing setup i.e. enhancements Solution advisor – to be able to come up with good and creative solutions for day to day business case challenges Providing solutions taking into consideration systems optimization and automation Able to self-manage and balance ticket resolution across multiple customersAble to deliver within SLAs and planned delivery timelines Enforces quality assurance measures in the day-to-day tasks Behavioural aspects: Able to maintain confidentiality Strong team player Able to be flexible given the nature of the role (i.e. occasional realignment of work hours) Handling various categories & levels of customers Excellent analytical abilities, Good verbal & written communication Team Working, Meticulous, Self-motivated & self starter Meet the deadlines for the tasks given Stress handling & Leadership qualitiesReporting to Delivery Team Lead
      • malacca, melaka
      • permanent
      • RM5,000 - RM10,000 per month
      • full-time
      About the companyClient is a world leader in semiconductor solutions. Microelectronics would be one of the client's produce. Headquatered in Germany, this client has reported sales of about €6.5 billion with some 36,000 employees worldwide. They have been continuously expanding its operations and enlarged its manufacturing establishments in order to surpass the largest backend production facility.In order to fulfil consumer needs in the current competitive business climate, the company continues to invest in cutting-edge technology and personnel training. Job detailsJob title: Senior Staff Specialist Information Technology Location: MalaccaSalary: RM5,000 - RM10,000 per month (negotiable)Benefits: awesome benefits, medical insurance, bonus, higher EPF contribution, etc.Employment: Full-time permanentAs a Senior Staff Specialist, you willManage project tasks with business users to ensure project is accomplished in a timely manner. Track and communicate project status to team and management. Oversee all reports and documentation related to operations. Lead or participate in IT project teams to ensure that the support organisation is represented and informed appropriately.To provide 2nd and 3rd level SAP Basis support along with system maintenance.Be responsible for Incident ticket handling.Perform problem managementPreferred candidate should haveYears of professional experience of SAP systemExperience in project implementationGood communication skills as well as a team player Good experience to write written procedures and supporting documentation for both normal and non-routine tasksHow to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      About the companyClient is a world leader in semiconductor solutions. Microelectronics would be one of the client's produce. Headquatered in Germany, this client has reported sales of about €6.5 billion with some 36,000 employees worldwide. They have been continuously expanding its operations and enlarged its manufacturing establishments in order to surpass the largest backend production facility.In order to fulfil consumer needs in the current competitive business climate, the company continues to invest in cutting-edge technology and personnel training. Job detailsJob title: Senior Staff Specialist Information Technology Location: MalaccaSalary: RM5,000 - RM10,000 per month (negotiable)Benefits: awesome benefits, medical insurance, bonus, higher EPF contribution, etc.Employment: Full-time permanentAs a Senior Staff Specialist, you willManage project tasks with business users to ensure project is accomplished in a timely manner. Track and communicate project status to team and management. Oversee all reports and documentation related to operations. Lead or participate in IT project teams to ensure that the support organisation is represented and informed appropriately.To provide 2nd and 3rd level SAP Basis support along with system maintenance.Be responsible for Incident ticket handling.Perform problem managementPreferred candidate should haveYears of professional experience of SAP systemExperience in project implementationGood communication skills as well as a team player Good experience to write written procedures and supporting documentation for both normal and non-routine tasksHow to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      • sitiawan, perak
      • permanent
      • full-time
      about the companyOne of a globally reknown manufacturing company that has been around for 40 years. Has been expanding since then to 37 different countries. about the jobAs a Deputy Manager, you will be responsible in the analysis, design development, testing and implementation of oracle.You will also play an important role/support for oracle modules and will be managing a team of 3 and will be reporting to the AVP of the company. Good knowledge in functional and excellent knowledge in technical for oracle. job detailsJob title: Oracle TechnoFunctional Deputy ManagerReporting line: AVP of Enteprise Solution & ITLocation: Sitiawan, Perak Salary: RM7,000 - RM10,000 per monthEmployment: Full-time permanentHow to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      about the companyOne of a globally reknown manufacturing company that has been around for 40 years. Has been expanding since then to 37 different countries. about the jobAs a Deputy Manager, you will be responsible in the analysis, design development, testing and implementation of oracle.You will also play an important role/support for oracle modules and will be managing a team of 3 and will be reporting to the AVP of the company. Good knowledge in functional and excellent knowledge in technical for oracle. job detailsJob title: Oracle TechnoFunctional Deputy ManagerReporting line: AVP of Enteprise Solution & ITLocation: Sitiawan, Perak Salary: RM7,000 - RM10,000 per monthEmployment: Full-time permanentHow to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      • kuala lumpur, wilayah persekutuan
      • permanent
      • full-time
      about the companyRandstad is currently partnering with one of the largest player in the medical supply industry which has presence in various countries and 18,200 employees worldwide about the jobIt consists of designing, developing, testing and maintaining ABAP programs in the SAP ERP environment. The SAP ABAP Developer will work closely with other IT team members to understand the requirements that need to be developed. In addition, the person will provide ongoing 2nd and 3rd level support for the systems(s) within their area of responsibility. about day to day task Work closely with IT Team Members to understand business requirements, seeking clarity where necessary in order to develop quality technical solutions that are easy to read, comprehend and maintainModifying and troubleshooting existing technical processes and programsWork independently with the given set of requirements and able to translate them into working code and produce easy to read and understandable documentationrequirement At least 5 years of hands-on experience in ABAP developmentGood knowledge of SAP modules including SD, MM, FI/COStrong ability to work independently and manage one’s time, and being a collaborative team memberother Hybrid working modeLots of benefits and allowances covering employee Preferable Malaysians
      about the companyRandstad is currently partnering with one of the largest player in the medical supply industry which has presence in various countries and 18,200 employees worldwide about the jobIt consists of designing, developing, testing and maintaining ABAP programs in the SAP ERP environment. The SAP ABAP Developer will work closely with other IT team members to understand the requirements that need to be developed. In addition, the person will provide ongoing 2nd and 3rd level support for the systems(s) within their area of responsibility. about day to day task Work closely with IT Team Members to understand business requirements, seeking clarity where necessary in order to develop quality technical solutions that are easy to read, comprehend and maintainModifying and troubleshooting existing technical processes and programsWork independently with the given set of requirements and able to translate them into working code and produce easy to read and understandable documentationrequirement At least 5 years of hands-on experience in ABAP developmentGood knowledge of SAP modules including SD, MM, FI/COStrong ability to work independently and manage one’s time, and being a collaborative team memberother Hybrid working modeLots of benefits and allowances covering employee Preferable Malaysians
      • kuala lumpur, wilayah persekutuan
      • permanent
      • full-time
      about the companyRandstad is currently partnering with one of the largest institution in the Insurance domain and progressively ramping-up for the following roles to complete their IT Shared Service Centre located in Cyberjayabenefits 16% EPF by employermedical coverage - employee + dependants & kidsFixed travel allowance about the jobDesign and implement Azure data pipelines including compute, network, storage, monitoring, and security facets. Integrate, transform, and consolidate data from various structured and unstructured data systems into a common data analytics solution.Support business processes by transforming raw application data into valuable KPI metrics Participates in cross-functional projects and team collaboration Troubleshoot and support system bugs and incidents Identify and recommend enhancements to optimize performance and adapt to fluid business requirements Develops and maintains process-related documentation Participates in knowledge transfers of system designs and procedures Follow Information Technology policies and industry best practicesAlways seeking for business process improvements opportunities and to raise it to the teamrequirementHave work experience in Data Engineering and Data Warehousing with Azure Cloud Highly skilled in relational and dimensional data modeling Comfortable writing scripts, queries and automationExpertise with Data Integrations and message protocolsDevelopment knowledge on building integration flows between SAP and MS Azure cloud platform skills Sound skills and hands on experience with any Azure servicesExtensive experience in Datawarehouse developmentUnderstand business requirements in Analytics context and design meaningful dashboards and data models to transform raw data into meaningful insightsExperience working with end users for testing and trainingAble to communicate well in English Able to write clearly and work within deadlinesAble to work extended hours when necessaryPossess personal attributes such as diligent, meticulous, tactful interpersonal skills, professional integrity and initiativeKeen to learn, a team player and have good working attitudeothers Works with all SAP COE members to ensure the Azure integration development work meets functional specifications.Liaises with necessary AIA colleagues outside SAP COE to ensure delivery of the Azure development work as required.Reports to : Team ManagerLocation : Cyberjaya Open for Malaysians
      about the companyRandstad is currently partnering with one of the largest institution in the Insurance domain and progressively ramping-up for the following roles to complete their IT Shared Service Centre located in Cyberjayabenefits 16% EPF by employermedical coverage - employee + dependants & kidsFixed travel allowance about the jobDesign and implement Azure data pipelines including compute, network, storage, monitoring, and security facets. Integrate, transform, and consolidate data from various structured and unstructured data systems into a common data analytics solution.Support business processes by transforming raw application data into valuable KPI metrics Participates in cross-functional projects and team collaboration Troubleshoot and support system bugs and incidents Identify and recommend enhancements to optimize performance and adapt to fluid business requirements Develops and maintains process-related documentation Participates in knowledge transfers of system designs and procedures Follow Information Technology policies and industry best practicesAlways seeking for business process improvements opportunities and to raise it to the teamrequirementHave work experience in Data Engineering and Data Warehousing with Azure Cloud Highly skilled in relational and dimensional data modeling Comfortable writing scripts, queries and automationExpertise with Data Integrations and message protocolsDevelopment knowledge on building integration flows between SAP and MS Azure cloud platform skills Sound skills and hands on experience with any Azure servicesExtensive experience in Datawarehouse developmentUnderstand business requirements in Analytics context and design meaningful dashboards and data models to transform raw data into meaningful insightsExperience working with end users for testing and trainingAble to communicate well in English Able to write clearly and work within deadlinesAble to work extended hours when necessaryPossess personal attributes such as diligent, meticulous, tactful interpersonal skills, professional integrity and initiativeKeen to learn, a team player and have good working attitudeothers Works with all SAP COE members to ensure the Azure integration development work meets functional specifications.Liaises with necessary AIA colleagues outside SAP COE to ensure delivery of the Azure development work as required.Reports to : Team ManagerLocation : Cyberjaya Open for Malaysians
      • kuala lumpur, wilayah persekutuan
      • permanent
      • full-time
      about the companyWe are currently partnering with one of our multinational client that is progressively ramping-up for the following roles to complete their SAP Pioneering Team in Malaysia office.about the jobWe are looking for Regional Team Head in ANY of the SAP modules with strong leadership managing a team of Expert Functional and Technical SAP consultantjob functions:You will lead a team of experienced Expert In-house SAP Consultants and Developers for applications in the ERP area professionally and disciplinary.Your expertise will also be expected as you will have the responsibility for the realization of challenging SAP projects as part of our Global SAP team and will play a significant role configuring and implementing SAP module functionsBusiness Process Analysis in cooperation with the Regional Business Teams and provide concepts and specifications, and implement these using defined methodologies (i. data migration, key user training, testing and go-live scenarios)You will assume responsibility in the ERP development process from concept creation and software engineering design to implementation, testing, support of the rollout and maintenance of the applications.requirements:Degree in computer science, business informatics or a similar discipline with at least 10 years of hands on in the system experienceBeing able to work in a hybrid role that combines team leadership with solution architectureA Senior SAP Consultant with deep functional and technical knowledge in ONE OF core modules of the applications Supply Chain, Order Fulfillment or Finance / Controlling , of the overall architecture of a SAP landscape and of the core modules and other SAP applications (such as IBP, BW)Authentic leadership personality with strong communication skillsExperience in leading and managing employees as well as external partners in a global company within a matrix organizationSound project management experienceSelf-driven and highly independent person with good conflict resolution skillsPositive charisma and persuasiveness as well as goal-oriented actionA self-starter with an eye on new technologies with the courage to drive changeCulture & BenefitFriendly, personable and often surprisingly uncomplicated, that's how many of their employees describe their working relationships in their organizationHow to applyPlease click apply to submit your application or email me at amirul.onn@randstad.com.my
      about the companyWe are currently partnering with one of our multinational client that is progressively ramping-up for the following roles to complete their SAP Pioneering Team in Malaysia office.about the jobWe are looking for Regional Team Head in ANY of the SAP modules with strong leadership managing a team of Expert Functional and Technical SAP consultantjob functions:You will lead a team of experienced Expert In-house SAP Consultants and Developers for applications in the ERP area professionally and disciplinary.Your expertise will also be expected as you will have the responsibility for the realization of challenging SAP projects as part of our Global SAP team and will play a significant role configuring and implementing SAP module functionsBusiness Process Analysis in cooperation with the Regional Business Teams and provide concepts and specifications, and implement these using defined methodologies (i. data migration, key user training, testing and go-live scenarios)You will assume responsibility in the ERP development process from concept creation and software engineering design to implementation, testing, support of the rollout and maintenance of the applications.requirements:Degree in computer science, business informatics or a similar discipline with at least 10 years of hands on in the system experienceBeing able to work in a hybrid role that combines team leadership with solution architectureA Senior SAP Consultant with deep functional and technical knowledge in ONE OF core modules of the applications Supply Chain, Order Fulfillment or Finance / Controlling , of the overall architecture of a SAP landscape and of the core modules and other SAP applications (such as IBP, BW)Authentic leadership personality with strong communication skillsExperience in leading and managing employees as well as external partners in a global company within a matrix organizationSound project management experienceSelf-driven and highly independent person with good conflict resolution skillsPositive charisma and persuasiveness as well as goal-oriented actionA self-starter with an eye on new technologies with the courage to drive changeCulture & BenefitFriendly, personable and often surprisingly uncomplicated, that's how many of their employees describe their working relationships in their organizationHow to applyPlease click apply to submit your application or email me at amirul.onn@randstad.com.my
      • selangor, selangor
      • permanent
      • full-time
      about the companyIndustry knowledge expertise fuels our innovations, which are developed across organisations and supported by new digital technologies and business models. We are proud of our ability to identify the best technology on the market, strategize, and implement relevant solutions to help businesses improve performance and profit. To help our clients improve their organisational performance, we collaborate with industry experts and world-class technology partners. job detailsJob title: Application Consultant - ERP Reporting line: Hiring ManagerLocation: SelangorSalary: RM5,000 - RM10,000 per monthEmployment: Full-time permanentjob descriptionAs an application consultant, you will be focused on consulting clients of the products that are to be used. You wll also be performing research and learn and develop the aplliation of the sofwares. You will also be working with a team to understand the end to end user requirements.Not to forget, you will also be involved on the implementation of the ERP software.preferred candidate should haveExperience in ERP technical presale or ERP consultant Good experience in ERP softwares, application of software and business operations. Good experience in ERP implementation Why should you applyThis organisation is an ideal choice for your next career move because of the dynamic atmosphere, forward-thinking culture, and prominent brand you represent. This is your chance to advance in your job if you are an ambitious individual.How to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      about the companyIndustry knowledge expertise fuels our innovations, which are developed across organisations and supported by new digital technologies and business models. We are proud of our ability to identify the best technology on the market, strategize, and implement relevant solutions to help businesses improve performance and profit. To help our clients improve their organisational performance, we collaborate with industry experts and world-class technology partners. job detailsJob title: Application Consultant - ERP Reporting line: Hiring ManagerLocation: SelangorSalary: RM5,000 - RM10,000 per monthEmployment: Full-time permanentjob descriptionAs an application consultant, you will be focused on consulting clients of the products that are to be used. You wll also be performing research and learn and develop the aplliation of the sofwares. You will also be working with a team to understand the end to end user requirements.Not to forget, you will also be involved on the implementation of the ERP software.preferred candidate should haveExperience in ERP technical presale or ERP consultant Good experience in ERP softwares, application of software and business operations. Good experience in ERP implementation Why should you applyThis organisation is an ideal choice for your next career move because of the dynamic atmosphere, forward-thinking culture, and prominent brand you represent. This is your chance to advance in your job if you are an ambitious individual.How to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      • kuala lumpur, wilayah persekutuan
      • permanent
      • full-time
      About the CompanyRandstad is currently partnering with global business and IT services provider with more than 139,000 professionals in over 50 countries.Qualifications:- At least 3 year(s) of working experience in SAP BO is required for this position.Required language(s): English (written & spoken), Malay & other languages is added advantage. Candidate needs to have minimum of 1-2 full SAP BO implementation cycle with support experience in BO or WEBI. ETL experience SAP Data Services: End to End monitoring of ETL jobs in SAP Data ServicesStrong ETL knowledge with managing , scheduling and monitoring jobsGood Understanding of Data Quality transformationsSAP IQ Management:Good data analysis experience using Interactive SQL, analyzing redundant and inconsistent data, diagramming data flows Good knowledge of Interactive SQL commands for day to day operations and supportSAP Business Objects:Good knowledge on SAP BI 4.2/4.3 SP3 Product suite client tools developmentSupport the ad-hoc reporting requirements Support the WEBI dynamic report schedulingMonitor and trace the issues with report schedulingGood hands-on experience with Lumira 1.31 DevelopmentGood hands-on experience with WebI report developmentExcellent knowledge of Information Design Tool (IDT) for BOBJ Universe Development Daily tasks include:-Break/Fix incident resolution End to end delivery of new business requirements Participation in project related tasks or change Requests Changes/modification of existing setup i.e. enhancements Solution advisor – to be able to come up with good and creative solutions for day to day business case challenges Providing solutions taking into consideration systems optimization and automation Able to self-manage and balance ticket resolution across multiple customersAble to deliver within SLAs and planned delivery timelines Enforces quality assurance measures in the day-to-day tasks Behavioural aspects: Able to maintain confidentiality Strong team player Able to be flexible given the nature of the role (i.e. occasional realignment of work hours) Handling various categories & levels of customers Excellent analytical abilities, Good verbal & written communication Team Working, Meticulous, Self-motivated & self starter Meet the deadlines for the tasks given Ready to work outside normal working hours given the need to resolve critical issues Stress handling & Leadership qualitiesReporting to Delivery Team Lead
      About the CompanyRandstad is currently partnering with global business and IT services provider with more than 139,000 professionals in over 50 countries.Qualifications:- At least 3 year(s) of working experience in SAP BO is required for this position.Required language(s): English (written & spoken), Malay & other languages is added advantage. Candidate needs to have minimum of 1-2 full SAP BO implementation cycle with support experience in BO or WEBI. ETL experience SAP Data Services: End to End monitoring of ETL jobs in SAP Data ServicesStrong ETL knowledge with managing , scheduling and monitoring jobsGood Understanding of Data Quality transformationsSAP IQ Management:Good data analysis experience using Interactive SQL, analyzing redundant and inconsistent data, diagramming data flows Good knowledge of Interactive SQL commands for day to day operations and supportSAP Business Objects:Good knowledge on SAP BI 4.2/4.3 SP3 Product suite client tools developmentSupport the ad-hoc reporting requirements Support the WEBI dynamic report schedulingMonitor and trace the issues with report schedulingGood hands-on experience with Lumira 1.31 DevelopmentGood hands-on experience with WebI report developmentExcellent knowledge of Information Design Tool (IDT) for BOBJ Universe Development Daily tasks include:-Break/Fix incident resolution End to end delivery of new business requirements Participation in project related tasks or change Requests Changes/modification of existing setup i.e. enhancements Solution advisor – to be able to come up with good and creative solutions for day to day business case challenges Providing solutions taking into consideration systems optimization and automation Able to self-manage and balance ticket resolution across multiple customersAble to deliver within SLAs and planned delivery timelines Enforces quality assurance measures in the day-to-day tasks Behavioural aspects: Able to maintain confidentiality Strong team player Able to be flexible given the nature of the role (i.e. occasional realignment of work hours) Handling various categories & levels of customers Excellent analytical abilities, Good verbal & written communication Team Working, Meticulous, Self-motivated & self starter Meet the deadlines for the tasks given Ready to work outside normal working hours given the need to resolve critical issues Stress handling & Leadership qualitiesReporting to Delivery Team Lead

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