- about the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause anabout the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause an
- Key Responsibilities:Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.Relationship & Pipeline Management: Nurture client relationshiKey Responsibilities:Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.Relationship & Pipeline Management: Nurture client relationshi
