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    6 jobs found for Customer Service

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      • malacca, melaka
      • permanent
      • RM8,000 - RM10,000, per month, Great remuneration package
      • full-time
      about the company :: Our client is one of the top Asian businesses in Malaysia specialising in the FMCG industry. Currently looking for a Customer Service Manager as part of their recruitment plan in Melaka. mode of work :: This role will be based Fully On-Site. Locals or anyone who is able to relocate to Melaka is welcomed to apply. about the role :: You will be tasked with handling and overseeing a team of Customer Service officers. You have to coordinate with Customer Service teams to liaise and communicate with the distributors of the business on various day to day activities.You have to write reports in regards to daily, weekly and monthly activities as well as reporting on key issues that require attention. You are required to communicate well and coordinate with cross functional teams to ensure the resolution of any issues in regards to the business. about the team :: You will be reporting to the local Director of the business. You will be managing a team of 20 members in the Customer Service team. skills and experience :: You are great at communication towards both Client facing and Team member facing. You possess 5 or more years of experience in Customer Service related positions.You are someone who is able to communicate well to all levels of stakeholders. You are tech savvy and are someone who is meticulous and organised at work.You are good at people management and you are result oriented. how to apply :: To apply online, please click on the appropriate link. Alternatively, please send your resume to victor.lau@randstad.com.my (with subject title: Customer Service - FMCG) or call Victor at 012-294 5958 if you are interested in the job.
      about the company :: Our client is one of the top Asian businesses in Malaysia specialising in the FMCG industry. Currently looking for a Customer Service Manager as part of their recruitment plan in Melaka. mode of work :: This role will be based Fully On-Site. Locals or anyone who is able to relocate to Melaka is welcomed to apply. about the role :: You will be tasked with handling and overseeing a team of Customer Service officers. You have to coordinate with Customer Service teams to liaise and communicate with the distributors of the business on various day to day activities.You have to write reports in regards to daily, weekly and monthly activities as well as reporting on key issues that require attention. You are required to communicate well and coordinate with cross functional teams to ensure the resolution of any issues in regards to the business. about the team :: You will be reporting to the local Director of the business. You will be managing a team of 20 members in the Customer Service team. skills and experience :: You are great at communication towards both Client facing and Team member facing. You possess 5 or more years of experience in Customer Service related positions.You are someone who is able to communicate well to all levels of stakeholders. You are tech savvy and are someone who is meticulous and organised at work.You are good at people management and you are result oriented. how to apply :: To apply online, please click on the appropriate link. Alternatively, please send your resume to victor.lau@randstad.com.my (with subject title: Customer Service - FMCG) or call Victor at 012-294 5958 if you are interested in the job.
      • klang, selangor
      • permanent
      • RM8,000 - RM10,000, per month, Great remuneration package
      • full-time
      about the company :: Our client is a UAE joint business in Malaysia specialising in the Palm Oil industry. Currently looking for a Customer Service cum Shipping Manager as part of their recruitment plan in Selangor. mode of work :: This role will be based Fully On-Site. Locals or anyone who is able to relocate to Selangor is welcomed to apply. about the role :: You will be tasked with handling and overseeing a team of Customer Service and Supply Chain officers.You have to coordinate with Customer Service and Supply Chain teams to liaise and communicate with the clients of the business on various issues such as shipment, scheduling of freight and general inquiries. You have to manage shipment schedule and update the team on freight rates.You have to handle planning of shipping containers and export documentation as well as contracts issuance. You are required to communicate to stakeholders across all levels on various business functions and daily as well as weekly reporting. about the team :: You will be reporting to the Head of Supply Chain. Additionally, you will be managing a team of 13 members in the Customer Service, Supply Chain and Shipping team. skills and experience :: You possess 5 or more years of experience in Customer Service and Freight Forwarding related positions.You have experience in coordinating shipping containers and container vessel booking.You have experience in handling MITI, MIDA certification as well as Import and Export law.You are someone who is able to communicate well to all levels of internal and external stakeholders.You possess a strong attention to detail and are someone who is meticulous and organised at work.You are good at people management and you are result oriented. how to apply :: To apply online, please click on the appropriate link. Alternatively, please send your resume to victor.lau@randstad.com.my (with subject title: Customer Service cum Shipping Manager) or call Victor at 012-294 5958 if you are interested in the job.
      about the company :: Our client is a UAE joint business in Malaysia specialising in the Palm Oil industry. Currently looking for a Customer Service cum Shipping Manager as part of their recruitment plan in Selangor. mode of work :: This role will be based Fully On-Site. Locals or anyone who is able to relocate to Selangor is welcomed to apply. about the role :: You will be tasked with handling and overseeing a team of Customer Service and Supply Chain officers.You have to coordinate with Customer Service and Supply Chain teams to liaise and communicate with the clients of the business on various issues such as shipment, scheduling of freight and general inquiries. You have to manage shipment schedule and update the team on freight rates.You have to handle planning of shipping containers and export documentation as well as contracts issuance. You are required to communicate to stakeholders across all levels on various business functions and daily as well as weekly reporting. about the team :: You will be reporting to the Head of Supply Chain. Additionally, you will be managing a team of 13 members in the Customer Service, Supply Chain and Shipping team. skills and experience :: You possess 5 or more years of experience in Customer Service and Freight Forwarding related positions.You have experience in coordinating shipping containers and container vessel booking.You have experience in handling MITI, MIDA certification as well as Import and Export law.You are someone who is able to communicate well to all levels of internal and external stakeholders.You possess a strong attention to detail and are someone who is meticulous and organised at work.You are good at people management and you are result oriented. how to apply :: To apply online, please click on the appropriate link. Alternatively, please send your resume to victor.lau@randstad.com.my (with subject title: Customer Service cum Shipping Manager) or call Victor at 012-294 5958 if you are interested in the job.
      • kulim, kedah
      • permanent
      • RM10,000 - RM16,000 per month
      • full-time
      We are looking for a Site Operations Manager to join our US based client who is a worldwide leader in providing HDD products & storage solutions. Reporting to: Senior Regional Manager (oversea) Team size: 2-3 Excellent remuneration package Responsibilities:Demonstrated capabilities to lead a team of Engineers to ensure good customer relationsDemonstrated capability to deliver high levels of customer satisfaction through strong but objective reasoningControl and improve the safety, quality and operational performance as well as the reliability, cost effectiveness and efficiency of the operations.Demonstrated ability to lead and motivate a group of people directly or across multiple functional departmentRequirements:8 years management experience as:A Semiconductor Equipment Manager or equivalent.A Customer Service Manager for a Semiconductor Capital Equipment company or equivalent.Bachelor’s Degree in Business Administration/Engineering (Electrical or Mechanical)/PhysicsKnowledge and experience on fully automated high vacuum PVD/CVD Equipment.Experience with Penang free trade zone import and export policy will be desirableHow to apply?To apply online, please click on the appropriate link. Alternatively, please send your resume to shelly.yong@randstad.com.my or Whatsapp only to +6016-663 9410 with provided your latest CV.
      We are looking for a Site Operations Manager to join our US based client who is a worldwide leader in providing HDD products & storage solutions. Reporting to: Senior Regional Manager (oversea) Team size: 2-3 Excellent remuneration package Responsibilities:Demonstrated capabilities to lead a team of Engineers to ensure good customer relationsDemonstrated capability to deliver high levels of customer satisfaction through strong but objective reasoningControl and improve the safety, quality and operational performance as well as the reliability, cost effectiveness and efficiency of the operations.Demonstrated ability to lead and motivate a group of people directly or across multiple functional departmentRequirements:8 years management experience as:A Semiconductor Equipment Manager or equivalent.A Customer Service Manager for a Semiconductor Capital Equipment company or equivalent.Bachelor’s Degree in Business Administration/Engineering (Electrical or Mechanical)/PhysicsKnowledge and experience on fully automated high vacuum PVD/CVD Equipment.Experience with Penang free trade zone import and export policy will be desirableHow to apply?To apply online, please click on the appropriate link. Alternatively, please send your resume to shelly.yong@randstad.com.my or Whatsapp only to +6016-663 9410 with provided your latest CV.
      • kuala lumpur, wilayah persekutuan
      • permanent
      • RM25,000 - RM35,000 per month
      • full-time
      about the companyOur client is one of the leading players in their industry, regionally & globally, serving as a leading e-commerce platform. They are currently seeking an experience Senior Director to lead their Customer Experience (CX) team.about the jobWe are seeking an experience & talented individual who would challenge the status quo and thrive in innovation to deliver best in class customer experience. We welcome any individual who believes customer experience should be personalize and an unique endeavor for everyone. You will also work collaboratively across the organization to support development of customer strategies including value proposition, product offerings, customer journeys and supporting services which can lead to increased customer acquisition, customer retention and customer lifetime value.Lead and coordinate project teams to implement the resulting process improvements or to build new tools or product featuresChampion the voice of customers across the organizationRelay actionable insights to relevant stakeholders in engaging and digestible formats – whether with tools and systems, reports, dashboards, or presentationsCollaborate with other departments in formulating strategies to improve customer satisfaction across the entire journeyAnalyze the pre-and post-purchase customer journey to identify gaps and improvements using basic analytical and statistical techniquesCombine qualitative sentiments with quantitative data to deliver more powerful presentations and recommendationsLead end to end projects from planning to completion, managing small cross-functional teamsSpot gaps in available customer data and implement mechanisms for collecting customer sentimentChampions a customer-centric environment and helps teams to see the world from their customers’ points of view and empathize with their needsIn touch with customer needs and trends and uses these to shape our strategy and approach in order to constantly improve customer experienceDrives a culture focused on creating compelling customer experiences based on simplified and digitized customer journeysCommitted to delivering strategically aligned objectives, creates plan to achieve with key milestones and measuresPerseveres, tries new approaches to reach challenging goals and persists until outcomes and commitments are metHolds high standards for delivery of outcomes with a lens of continuous improvementMotivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources.Actively keeps abreast of industry trends and research and shares learning with teamConduct market and competitor analysis on trends and opportunities in e-commerceskills and experience requiredYou should possess:>15 years of relevant career experience, preferably within a high-calibre customer experience leadership, management consulting or any e-commerce customer-focused role.Experience in transformation of customer operations and services, leading to measurable improvementExperience working on successful customer-centric work across physical and digital channels.Experience in research and analytical skills with great comfort in analyzing/modeling data in relevant toolsExperience in stakeholder management, project management, meeting presentations and workshop facilitationUnderstanding of industry products, market trends, customer demands etcUnderstanding of Agile teams, processes, principles and ways of workingHolds a Diploma or University Degree To apply online, please click on the appropriate link.
      about the companyOur client is one of the leading players in their industry, regionally & globally, serving as a leading e-commerce platform. They are currently seeking an experience Senior Director to lead their Customer Experience (CX) team.about the jobWe are seeking an experience & talented individual who would challenge the status quo and thrive in innovation to deliver best in class customer experience. We welcome any individual who believes customer experience should be personalize and an unique endeavor for everyone. You will also work collaboratively across the organization to support development of customer strategies including value proposition, product offerings, customer journeys and supporting services which can lead to increased customer acquisition, customer retention and customer lifetime value.Lead and coordinate project teams to implement the resulting process improvements or to build new tools or product featuresChampion the voice of customers across the organizationRelay actionable insights to relevant stakeholders in engaging and digestible formats – whether with tools and systems, reports, dashboards, or presentationsCollaborate with other departments in formulating strategies to improve customer satisfaction across the entire journeyAnalyze the pre-and post-purchase customer journey to identify gaps and improvements using basic analytical and statistical techniquesCombine qualitative sentiments with quantitative data to deliver more powerful presentations and recommendationsLead end to end projects from planning to completion, managing small cross-functional teamsSpot gaps in available customer data and implement mechanisms for collecting customer sentimentChampions a customer-centric environment and helps teams to see the world from their customers’ points of view and empathize with their needsIn touch with customer needs and trends and uses these to shape our strategy and approach in order to constantly improve customer experienceDrives a culture focused on creating compelling customer experiences based on simplified and digitized customer journeysCommitted to delivering strategically aligned objectives, creates plan to achieve with key milestones and measuresPerseveres, tries new approaches to reach challenging goals and persists until outcomes and commitments are metHolds high standards for delivery of outcomes with a lens of continuous improvementMotivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources.Actively keeps abreast of industry trends and research and shares learning with teamConduct market and competitor analysis on trends and opportunities in e-commerceskills and experience requiredYou should possess:>15 years of relevant career experience, preferably within a high-calibre customer experience leadership, management consulting or any e-commerce customer-focused role.Experience in transformation of customer operations and services, leading to measurable improvementExperience working on successful customer-centric work across physical and digital channels.Experience in research and analytical skills with great comfort in analyzing/modeling data in relevant toolsExperience in stakeholder management, project management, meeting presentations and workshop facilitationUnderstanding of industry products, market trends, customer demands etcUnderstanding of Agile teams, processes, principles and ways of workingHolds a Diploma or University Degree To apply online, please click on the appropriate link.
      • selangor, selangor
      • permanent
      • RM5,000 - RM7,000 per month
      • full-time
      about the companythis company is an international company that is leading in providing innovative medical and surgical technologies and solutions.As the healthcare industry focuses on early detection of diseases and minimally invasive procedures, this company is there to aid in the diagnostic and therapeutic technologies they need to aid their patients.job detailsJob title: SAP AnalystLocation: SelangorSalary: RM 5,000 - RM 7,000 per monthEmployment: Full-time permanentas a SAP Analyst, you willTo enable the realisation of desired business value, collaborate with business users to understand requirements, then design and implement supporting SAP system solutions across the Finance & Controlling, Sales & Distribution, Materials Management, and Customer Service domains. They're also in charge of ensuring the SAP solution's integrity, long-term viability, and simplicity within and across business process domains.preferred candidate should haveYears of experience in SAP FICO, SD, MM, CS areasExperience with writing functional specifications for RICEFW and work with technical teams on implementation projectsExperience in the area of S/4 HANAwhy should you applyThis organisation is an ideal choice for your next career move because of the dynamic atmosphere, forward-thinking culture, and prestigious brand you represent. This is your chance to advance in your job if you are an ambitious individual.How to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      about the companythis company is an international company that is leading in providing innovative medical and surgical technologies and solutions.As the healthcare industry focuses on early detection of diseases and minimally invasive procedures, this company is there to aid in the diagnostic and therapeutic technologies they need to aid their patients.job detailsJob title: SAP AnalystLocation: SelangorSalary: RM 5,000 - RM 7,000 per monthEmployment: Full-time permanentas a SAP Analyst, you willTo enable the realisation of desired business value, collaborate with business users to understand requirements, then design and implement supporting SAP system solutions across the Finance & Controlling, Sales & Distribution, Materials Management, and Customer Service domains. They're also in charge of ensuring the SAP solution's integrity, long-term viability, and simplicity within and across business process domains.preferred candidate should haveYears of experience in SAP FICO, SD, MM, CS areasExperience with writing functional specifications for RICEFW and work with technical teams on implementation projectsExperience in the area of S/4 HANAwhy should you applyThis organisation is an ideal choice for your next career move because of the dynamic atmosphere, forward-thinking culture, and prestigious brand you represent. This is your chance to advance in your job if you are an ambitious individual.How to applyPlease click on the appropriate link. Alternatively, please send your resume to shawin.kaur@randstad.com.my
      • kuala lumpur, wilayah persekutuan
      • permanent
      • RM5,500 - RM6,500 per month
      • full-time
      top tier global luxury brandattractive remuneration package about the companyThis is a billion dollar European based luxury goods company with over 100 years of history. They have a strong global presence and are known to provide unparalleled craftsmanship, unique design and innovative piece to their consumers. Armed with a great talent strategy and people culture, this organization offers the best of both worlds. about the jobYou will be reporting into the Store Director.Key responsibilities: promote brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and storelead, motivate and coach the team in the achievement of the key business KPIs and goalsstaff developmentensure that your department runs in the most effective way possibleskills and experience required minimum 3 years of supervisory experience with the luxury fashion or global mass fashion brandsdemonstrated experience of managing the staff on the floorproven track record of developing and coaching team dynamic, able to strive and strong customer serviceTo apply, click here to capture your full CV and details in one easy application to capture details with us for the future vacancies. Or email to shawn.p@randstad.com.my.
      top tier global luxury brandattractive remuneration package about the companyThis is a billion dollar European based luxury goods company with over 100 years of history. They have a strong global presence and are known to provide unparalleled craftsmanship, unique design and innovative piece to their consumers. Armed with a great talent strategy and people culture, this organization offers the best of both worlds. about the jobYou will be reporting into the Store Director.Key responsibilities: promote brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and storelead, motivate and coach the team in the achievement of the key business KPIs and goalsstaff developmentensure that your department runs in the most effective way possibleskills and experience required minimum 3 years of supervisory experience with the luxury fashion or global mass fashion brandsdemonstrated experience of managing the staff on the floorproven track record of developing and coaching team dynamic, able to strive and strong customer serviceTo apply, click here to capture your full CV and details in one easy application to capture details with us for the future vacancies. Or email to shawn.p@randstad.com.my.

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