- about the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inbabout the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inb
- about the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause anabout the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause an
- About the CompanyOur clients are prominent global leader in the logistics, manufacturing and distribution sector, recognized for their operational excellence and commitment to client satisfaction. This role is ideal for a proactive professional who thrives in a fast, data-driven environment.Key Responsibilities1. Strategic Order Management & ERP IntegrityServe as the first point of contact for all customer inquiries, ensuring professional and timely responAbout the CompanyOur clients are prominent global leader in the logistics, manufacturing and distribution sector, recognized for their operational excellence and commitment to client satisfaction. This role is ideal for a proactive professional who thrives in a fast, data-driven environment.Key Responsibilities1. Strategic Order Management & ERP IntegrityServe as the first point of contact for all customer inquiries, ensuring professional and timely respon
- about the companyThe company is a Malaysia-based tech hub and BPO provider that blends AI-driven automation with multilingual human expertise to deliver high-performance customer experience (CX) and digital solutions for global eCommerce and retail brands. about the jobMultilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.Issue Resolution: Resolve customer complaints, billing inquiries, and technicaabout the companyThe company is a Malaysia-based tech hub and BPO provider that blends AI-driven automation with multilingual human expertise to deliver high-performance customer experience (CX) and digital solutions for global eCommerce and retail brands. about the jobMultilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.Issue Resolution: Resolve customer complaints, billing inquiries, and technica
- about the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise about the jobJob Description:Provide timely and professional responses to inbound customeabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise about the jobJob Description:Provide timely and professional responses to inbound custome
- The RoleWe are looking for a professional and welcoming Receptionist to serve as the first point of contact for our organization. As the "face of the company," you will ensure a positive and lasting impression for every employee and guest. This role is essential for delivering top-tier customer service and maintaining a workspace that reflects our core values of passion, teamwork, and excellence. Key Responsibilities Front Desk Leadership: Act as the primaThe RoleWe are looking for a professional and welcoming Receptionist to serve as the first point of contact for our organization. As the "face of the company," you will ensure a positive and lasting impression for every employee and guest. This role is essential for delivering top-tier customer service and maintaining a workspace that reflects our core values of passion, teamwork, and excellence. Key Responsibilities Front Desk Leadership: Act as the prima
- We are seeking an experienced and commercially driven Head of E-Commerce to lead our client’s growing online business in the baby and parenting category.ResponsibilitiesDefine and execute a comprehensive e-commerce strategy to drive growth across D2C and marketplace channelsOwn the e-commerce P&L, including revenue, margins, and cost efficiencyOptimize the end-to-end customer journey, with a focus on conversion, mobile experience, and repeat purchase behavWe are seeking an experienced and commercially driven Head of E-Commerce to lead our client’s growing online business in the baby and parenting category.ResponsibilitiesDefine and execute a comprehensive e-commerce strategy to drive growth across D2C and marketplace channelsOwn the e-commerce P&L, including revenue, margins, and cost efficiencyOptimize the end-to-end customer journey, with a focus on conversion, mobile experience, and repeat purchase behav
- Job HighlightsEstablished Portfolio: Manage and serve a pre-existing base of high-value semiconductor clients; no aggressive cold-calling or "hunting" required.Relationship-Centric: Focus on deep account servicing (80% of the role) rather than lead generation.International Exposure: Regular regional travel to Singapore and specialized technical training in Japan.Structured Mentorship: Comprehensive 6-to-9-month onboarding program, working directly alongsidJob HighlightsEstablished Portfolio: Manage and serve a pre-existing base of high-value semiconductor clients; no aggressive cold-calling or "hunting" required.Relationship-Centric: Focus on deep account servicing (80% of the role) rather than lead generation.International Exposure: Regular regional travel to Singapore and specialized technical training in Japan.Structured Mentorship: Comprehensive 6-to-9-month onboarding program, working directly alongsid
