about the company
A well-established property developer committed to creating innovative properties using sustainable practices to benefit the community. The team is growing and seeking talented individuals who can contribute to the company's success.about the job
- Develop and improve customer care policies and standard operating procedures (SOPs).
- Plan and execute the delivery of vacant possession to customers, ensuring all documentation is ready and compliant.
- Monitor and resolve all identified defects from validation to final completion.
- Develop and implement strategies to increase customer satisfaction.
- Coordinate contractor schedules and provide performance feedback on rectification works.
- Prepare regular reports on defect rectification and other project updates.
- Lead pre-delivery and readiness inspections to ensure quality standards.
- Assess the quality management system and service quality standards to identify and standardize good practices across the company.
- Conduct periodic customer satisfaction surveys and utilize other feedback methods to gather customer insights.
- Evaluate customer feedback to recommend areas for improvement that effectively meet company objectives.
- Collect and organize data for KPIs, customer feedback and complaint reports and the support system.
skills and experience required
- Diploma or Bachelor's Degree
- Minimum of 3 years of customer service experience in the property industry or service-related fields such as hospitality and banking.
- Highly customer service-oriented and people-oriented with a strong empathetic mindset.
- Strong communication, interpersonal and stakeholder management skills.
culture and benefits
Your future employer is a financially stable company that has experienced significant growth, with a strong portfolio of completed, ongoing, and upcoming projects. They foster a positive work environment with a supportive and trusting management team, and they generously reward good performance. The company places a strong emphasis on the personal and professional growth of its employees.how to apply
This information serves as a guideline for the position. To apply, please submit your application through this advertisement or visit www.randstad.com.my for more details. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
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