- about the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise about the jobJob Description:Provide timely and professional responses to inbound customeabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise about the jobJob Description:Provide timely and professional responses to inbound custome
- about the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inbabout the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inb
- about the companyThe company is a Malaysia-based tech hub and BPO provider that blends AI-driven automation with multilingual human expertise to deliver high-performance customer experience (CX) and digital solutions for global eCommerce and retail brands. about the jobMultilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.Issue Resolution: Resolve customer complaints, billing inquiries, and technicaabout the companyThe company is a Malaysia-based tech hub and BPO provider that blends AI-driven automation with multilingual human expertise to deliver high-performance customer experience (CX) and digital solutions for global eCommerce and retail brands. about the jobMultilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.Issue Resolution: Resolve customer complaints, billing inquiries, and technica
- about the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause anabout the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause an
