Are you passionate about building retail operations from the ground up?
An internationally recognized fashion brand is preparing to launch its presence in Malaysia and is looking for an experienced Retail Operations Manager to play a key role in establishing and driving its retail business.
This is a rare opportunity to join a growing brand at the market entry stage, where you'll have the autonomy to shape operational excellence, build high-performing teams, and contribute directly to the brand's long-term success in Malaysia.
Key Responsibilities
- Lead and oversee the daily operations of all retail stores across Malaysia.
- Develop and implement operational strategies, SOPs, and best practices to support business growth.
- Drive sales performance, productivity, and profitability across the retail network.
- Monitor and analyze store KPIs, identify opportunities, and implement action plans to improve results.
- Recruit, coach, and develop Store Managers and retail teams to deliver exceptional customer experiences.
- Ensure consistent execution of visual merchandising, brand standards, and customer service excellence.
- Manage store openings, operational readiness, and expansion plans as the brand grows.
- Oversee inventory management, loss prevention, compliance, and operational efficiency.
- Foster a high-performance culture focused on accountability, engagement, and continuous improvement.
Requirements
- Bachelor's Degree in Business, Retail Management, or a related field.
- Minimum 8-10 years of retail operations experience within the fashion, lifestyle, or apparel industry.
- Experience in new store openings, market expansion, or brand launch projects will be highly advantageous.
- Excellent analytical, strong commercial acumen, communication, and stakeholder management skills.
