Monitor and manage our expanding global network of EV.
Collaborate with the customer service department, supply chain team, and suppliers/contractors from China.
Oversee the customer care support team based in Kuala Lumpur, ensuring timely resolution of Level 1 issues and escalation of complex cases.
Provide on-site support when necessary within Malaysia.
Manage firmware and software updates for charging machines.
Ensure compliance with new government regulations and escalate as needed.
Analyze large datasets to identify areas for improvement and optimize network performance.
Maintain 24/7 readiness to address any urgent issues.
Guide and provide support to regional teams, with a focus on continuous improvement and operational excellence.
requirements:
Bachelor’s degree in Computer or any Engineering or a related field.
Proven experience in managing infrastructure or similar technology.
Strong customer service orientation with experience in managing support teams.
Familiarity with supply chain management, particularly with suppliers/contractors from China.
Experience in managing firmware and software for technical equipment.
Ability to analyze data and implement improvements.
Excellent problem-solving skills and readiness to handle on-site issues.
Willingness to travel within Malaysia for site visits.
Strong communication skills.
Experience in a regional role is a plus.
work environment:
Work-from-home flexibility
application process: Interested candidates are invited to submit their resumedetailing their relevant experience and why they are a good fit for this role.We look forward to hearing from you!
show more
about the role: Head of Operations
key responsibilities:
Monitor and manage our expanding global network of EV.
Collaborate with the customer service department, supply chain team, and suppliers/contractors from China.
Oversee the customer care support team based in Kuala Lumpur, ensuring timely resolution of Level 1 issues and escalation of complex cases.
Provide on-site support when necessary within Malaysia.
Manage firmware and software updates for charging machines.
Ensure compliance with new government regulations and escalate as needed.
Analyze large datasets to identify areas for improvement and optimize network performance.
Maintain 24/7 readiness to address any urgent issues.
Guide and provide support to regional teams, with a focus on continuous improvement and operational excellence.
...
requirements:
Bachelor’s degree in Computer or any Engineering or a related field.
Proven experience in managing infrastructure or similar technology.
Strong customer service orientation with experience in managing support teams.
Familiarity with supply chain management, particularly with suppliers/contractors from China.
Experience in managing firmware and software for technical equipment.
Ability to analyze data and implement improvements.
Excellent problem-solving skills and readiness to handle on-site issues.
Willingness to travel within Malaysia for site visits.
Strong communication skills.
Experience in a regional role is a plus.
work environment:
Work-from-home flexibility
application process: Interested candidates are invited to submit their resumedetailing their relevant experience and why they are a good fit for this role.We look forward to hearing from you!
show more
experience
10 years
skills
EV, CUSTOMER SUPPORT/SERVICE,
qualifications
diploma/bachelors of degree
education
Associate Degree/Diploma
the application process.
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compliance check.
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reference and background check.
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the perfect job for you.
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start your new job.
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