outlet manager (johor bahru & melaka).

1. Achieve the monthly sales target of *RM300,000* with a *50% Gross Profit (GP)* for the assigned
outlet.
2. Oversee and ensure the smooth day-to-day operations of the retail outlet.
3. Lead the team to achieve company KPIs, including *Zero Rejection* and an *80% customer closing
rate*.
4. Prepare staff work schedules and ensure adequate manpower to meet operational and customer
service requirements.
5. Monitor inventory levels, maintain product availability, and coordinate stock replenishment when
necessary.
6. Train and coach team members on IT products, customer service, and sales techniques.
7. Evaluate staff performance and discipline, providing regular feedback to improve productivity and
achieve business objectives.
8. Foster a positive working environment and resolve staff issues or conflicts professionally.
9. Deliver excellent customer service by assisting customers, providing product information, and
addressing inquiries.
10. Handle customer complaints promptly and professionally to ensure customer satisfaction.
11. Develop and execute sales strategies to achieve outlet sales targets.
12. Plan and implement promotional activities and marketing campaigns to drive customer traffic and
sales.
13. Analyze sales performance to identify trends and opportunities for business improvement.
14. Manage cash handling procedures, including daily cash balancing and bank deposits.
15. Prepare and submit operational, sales, and financial reports to management on a regular basis.
16. Ensure the outlet is clean, organized, safe, and compliant with company policies and procedures.
17. Build and maintain strong relationships with suppliers to ensure a continuous supply of quality
products.
18. Monitor and analyze Key Performance Indicators (KPIs) to improve outlet performance.
19. Conduct monthly visits to IMIKA branches and provide training to new employees when required.
20. Comply with all company policies, procedures, and operational standards.
21. Perform any other duties assigned by the company from time to time.

Requirements:

• Education: Diploma or Bachelor’s degree in Business, Retail, IT, or related fields.
• Experience: 3+ years in retail store management, specifically within IT / Consumer Electronics.
• Track Record: Proven history of achieving individual or store sales targets (RM300k/month at 50% GP).