summary

kuala lumpur, wilayah persekutuan
RM15,000 - RM22,000 per month, Insurance, attractive package
contract

specialism
information technology
sub specialism
devops
reference number
91M0250000_8488017145669008723

job details

about the job
This role involves leading the migration of legacy contact center platforms to Amazon Connect, including solution design, implementation, and integration with AWS and third-party systems. The position requires hands-on technical expertise, client engagement, and cross-functional collaboration to deliver end-to-end contact center transformation projects.

about the manager/team
Led by a forward-thinking manager, our team specializes in AWS Connect solutions. We collaborate to deliver efficient, scalable contact center services while fostering continuous growth and innovation.

about the company
A regional IT consulting firm with offices in Singapore, Malaysia, and India, specializing in IT infrastructure, cloud solutions, big data, and cybersecurity. With over 25 years of industry experience, the team delivers high-quality consulting and resourcing services tailored to client needs, offering fast turnaround times and a strong track record across the APAC and US regions.

about the job
This role involves leading the migration of legacy contact center platforms to Amazon Connect, including solution design, implementation, and integration with AWS and third-party systems. The position requires hands-on technical expertise, client engagement, and cross-functional collaboration to deliver end-to-end contact center transformation projects.

about the manager/team
Led by a forward-thinking manager, our team specializes in AWS Connect solutions. We collaborate to deliver efficient, scalable contact center services while fostering continuous growth and innovation.

key responsibilities
Lead end-to-end migration from legacy contact center platforms to Amazon Connect

Design and implement Amazon Connect solutions, including IVR flows and call routing

Integrate Amazon Connect with AWS services and third-party systems (e.g., CRM tools)

Collaborate with cross-functional teams to ensure successful project delivery

Conduct workshops, assessments, and stakeholder engagement sessions

Troubleshoot and optimize contact flows and system performance
experience
4 years
skills
AWS Connect
qualifications
5+ years of hands-on experience with Amazon Connect implementation and customization.

Proven experience migrating contact center solutions from Genesys, Cisco, or Avaya to Amazon Connect.
education
Bachelor Degree

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haritzs johary

+60 19 311 2785

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amazon connect consultant.

job details

key responsibilities

experience

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

haritzs johary

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