We are currently looking for an Operations Director for one of the leading MNC players in the direct-selling (MLM) space to build up their operations in Malaysia. This position requires your urgent attention.

Reporting to: Managing Director (MY)
Location: Petaling Jaya
Team size: Potential to build a new team

the role

Strategic Leadership: Drive operational excellence across head office and branch networks, optimizing customer and dealer experience within a dynamic MNC MLM environment.
Customer & Dealer Focus: Spearhead customer service and dealer management strategies, enhancing satisfaction and loyalty through data-driven performance improvements.
Operational Efficiency: Lead end-to-end operations, including order fulfillment, inventory, and logistics, ensuring compliance and driving continuous process enhancements.
Growth & Innovation: Leverage strategic insights to identify and implement operational improvements, fostering a culture of continuous improvement and strategic alignment.

the experience

Minimum 8 years of experience in a managerial or leadership position, preferably within the Direct-Selling (MLM) industry.
Proven track record in driving operational and customer service excellence.
Experience dealing with CRM systems and performance analytics.
Strong communicator able to foster collaboration across different teams and functions.

To apply online, please use the relevant link provided. Alternatively, please contact Daniel at 0169301789 if you are interested in the job. You can also connect with Daniel on LinkedIn at https://www.linkedin.com/in/daniel-chang-865b271ba/ for further information.

operations director (mlm)

personal details

daniel chang